TrainingTrainingTraining

(ISC)2 Certified Information Systems Security Professional (CISSP)

Wed, 08 Feb 2012 13:00:00 GMT

The CISSP certification is an advanced-level credential for information security professionals. It offers a job-related approach to the security process, while providing you with the fundamental skills required to prepare for the CISSP certification.

(MCITP): Consumer Support Technician

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Consumer Support Technician credential is the premier certification to highlight and validate your expertise and skill set in a job role supporting a broad range of consumer desktop operating systems, desktop applications, mobile devices, networking, and hardware support issues related to the Windows Vista operating system.

(MCTS): Business Desktop Deployment

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Technology Specialist (MCTS): Business Desktop Deployment credential validates an individual's ability to successfully deploy and maintain client desktops using the appropriate Microsoft tools during the various stages of the deployment lifecycle.

(MCTS): Windows Vista Configuration

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Technology Specialist (MCTS): Windows Vista Configuration credential develops the skills required to install, configure and manage the Windows Vista operating system, and troubleshoot network connectivity and application issues on Windows Vista.

7 Sins of Internal Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

In this humorous training a company starts to suffer until a young colleague helps discover through good communication, collaboration and teamwork, the work environment will become a more efficient and rewarding place to work.
DURATION : 16 mins

A Leaders Guide To Delegating

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to delegate in five simple steps.
DURATION : 23 mins

A Peacock In The Land Of Penguins

Wed, 08 Feb 2012 13:00:00 GMT

This animated, award-winning video is an insightful, inspiring and non-threatening way to illustrate employee empowerment, effective communication, team building skills and creativity within the context of diversity.
DURATION : 10 mins

Accept New Ideas

Wed, 08 Feb 2012 13:00:00 GMT

Always listen to the young people within a company and create a structure where their thoughts and ideas can penetrate to senior management. Actively encourage their input as it breeds talent, new ideas, and keeps them personally involved in the business.
DURATION : 4 mins

Accountability That Works

Wed, 08 Feb 2012 13:00:00 GMT

This film will provide you with the tools to create a greater sense of empowerment and increased productivity.
DURATION : 22 mins

Accounting Basics

Wed, 08 Feb 2012 13:00:00 GMT

In this course, we investigate the basics of accounting. We introduce the skills and knowledge required to prepare and understand the financial plans and budgets that are crucial to the ongoing operation of an organisation.

Adobe Photoshop CS

Wed, 08 Feb 2012 13:00:00 GMT

Adobe Photoshop CS is the 8th version of this popular image editing program. Whether you're using Photoshop for the first time, or have been using it for years, this two-level course will help you make the most of Photoshop CS. Highlights of the course include coverage of how to customize the Photoshop screen, how to use layers, and ways to retouch images.

Advanced Diploma of Business Management

Wed, 08 Feb 2012 13:00:00 GMT

This course develops the skills necessary for managing a small business, or a department within a larger business. Developed by professionals with many years of experience, it covers a range of topics that will ensure your career in Management has a strong foundation

Advanced Diploma of Children Services

Wed, 08 Feb 2012 13:00:00 GMT

This qualification covers Child Care professionals who may operate at an advanced skills level to provide specialist services, act as a resource for other workers, work intensively with clients, and work with clients with complex needs.

Advanced Diploma of Counselling & Psychology

Wed, 08 Feb 2012 13:00:00 GMT

Become a qualified counsellor and enter one of the fastest growing professions! The course provides an opportunity to interact with and learn from very successful, highly qualified and experienced professionals in their field.

Advanced Diploma of Event Management

Wed, 08 Feb 2012 13:00:00 GMT

Start an exciting career in events management! Complete the Events Management training program and gain the credentials to succeed!

Advanced Diploma of Executive Secretarial

Wed, 08 Feb 2012 13:00:00 GMT

An executive secretary or personal assistant is an integral part of a management team - many graduates of this program move into management roles in the years after they leave the institute.

Advanced Diploma of Fashion Design

Wed, 08 Feb 2012 13:00:00 GMT

The fashion industry offers exciting and glamorous career paths that many people only dream about.

Advanced Diploma of Floristry

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having an exciting high-paying job that lets you use your creativity to brighten people's lives with flowers. Welcome to the world of floristry!

Advanced Diploma of Frontline Management

Wed, 08 Feb 2012 13:00:00 GMT

There are certain skills you need to become a frontline manager. Our Frontline Management course is designed in conjunction with industry representatives and helps you learn the skills you need to succeed quickly and conveniently.

Advanced Diploma of Hospitality Management

Wed, 08 Feb 2012 13:00:00 GMT

Complete the Advanced Diploma in hotel and hospitality services management and start an exciting career today!

Advanced Diploma of Human Resources

Wed, 08 Feb 2012 13:00:00 GMT

Human Resource managers are required in every business for maintaining their work force, so job prospects for HR specialists and managers are bright.

Advanced Diploma of Interior Design

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having a rewarding, high-paying job that lets you use your creativity to make homes and businesses more beautiful, comfortable and effective. There are few jobs that offer so many benefits.

Advanced Diploma of Jewellery Design

Wed, 08 Feb 2012 13:00:00 GMT

The ICI Jewellery Design course has been designed in consultation with the Jewellery Design industry and teaches you the skills that you need to succeed quickly and conveniently

Advanced Diploma of Journalism

Wed, 08 Feb 2012 13:00:00 GMT

The ICI journalism course has been designed in association with experienced journalists and teaches you the skills that you need to succeed quickly and conveniently

Advanced Diploma of Landscaping

Wed, 08 Feb 2012 13:00:00 GMT

The ICI landscaping course has been designed in consultation with the landscaping industry and teaches you the skills that you need to succeed quickly and conveniently.

Advanced Diploma of Marketing

Wed, 08 Feb 2012 13:00:00 GMT

Learn the inside secrets of how to become a marketing pro in months not years! Study a marketing course that was designed in conjunction with marketing industry leaders.

Advanced Diploma of Paralegal Services

Wed, 08 Feb 2012 13:00:00 GMT

The Paralegal Services course will provide you with a thorough knowledge of the legal industry and the skills and knowledge needed to keep pace in a thriving law practice.

Advanced Diploma of Photography

Wed, 08 Feb 2012 13:00:00 GMT

One of the most exciting aspects of photography is the variety of jobs available in the field, ranging from highly specialized, technical work to jobs that require creativity.

Advanced Diploma of Real Estate

Wed, 08 Feb 2012 13:00:00 GMT

If you like dealing with people, have a flair for communication and enjoy working in a competitive environment, then real estate industry has a career path for you!

Advanced Diploma of Retail Management

Wed, 08 Feb 2012 13:00:00 GMT

Start an exciting and challenging career as a Retail Manager in a fast growing industry. Retail Management graduates have a wide range of skills to offer in the retail sector and business in general.

Advanced Diploma of Sports Management

Wed, 08 Feb 2012 13:00:00 GMT

Start an exciting and career Sports Management. The Sports Management program is designed in conjunction with industry leaders helps you learn the skills you need to succeed in sports management quickly.

Advanced Diploma of Travel & Tourism

Wed, 08 Feb 2012 13:00:00 GMT

If you love working with people this is the job for you! Start a vibrant and exciting career in travel and tourism! With the Travel & Tourism Advanced Diploma, you can gain excellent positions in a variety of fields.

Advanced Diploma of Wedding Planning

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having an exciting high-paying job that lets you use your creativity to organize the happiest day of people's lives. Welcome to the world of wedding planning! There are few careers that offer so many benefits.

Advanced Level Linux Professional (LPIC-2)

Wed, 08 Feb 2012 13:00:00 GMT

The Advanced Level Linux Professional (LPIC-2), offered by the Linux Professional Institute, is a vendor-neutral certification aimed at Linux system administrators. It is designed to be distribution neutral, following the Linux Standard Base and other relevant standards and conventions.

Advanced MYOB

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for people who have a good understanding of the basic operation of MYOB including invoicing, ordering and the like and would like to extend their understanding of MYOB and its many features.

Advanced Quickbooks

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for people who have a good understanding of the basic operation of QuickBooks including invoicing, ordering and the like and would like to extend their understanding of QuickBooks and its many features.

Advertising & Sales Promotion

Wed, 08 Feb 2012 13:00:00 GMT

This course focuses on the process of integrated marketing communications designed to influence target markets and create successful marketing activities. Students are introduced to the communications model, study the various elements of the promotion mix, and learn about various marketing techniques.

Advertising and Promotion

Wed, 08 Feb 2012 13:00:00 GMT

This film demonstrates how to choose the right medium for your advertising campaign.DURATION : 4.5 mins

After All You areThe Supervisor

Wed, 08 Feb 2012 13:00:00 GMT

The central character of this training film has a wise boss who guides him through the transition and challenge of moving from the role of friend/colleague to team supervisor.
DURATION : 20 mins

Aged Care Course

Wed, 08 Feb 2012 13:00:00 GMT

12 week course
Face to face
Wednesday, Thursday Friday
900am - 300pm
Clinical placement - 80 hours to complete

Always Ask The Consumer

Wed, 08 Feb 2012 13:00:00 GMT

Cobra Beer's founder shows how important it is to test your idea with consumers and presents tips for doing it informally without expensive research.
DURATION : 6 mins

Always Be Resilient

Wed, 08 Feb 2012 13:00:00 GMT

Resilience is key to seeing difficult decisions carried through; a successful executive must keep on pushing until the goal is achieved.
DURATION : 4 mins

Always Deliver Honest Feedback

Wed, 08 Feb 2012 13:00:00 GMT

This program shows how to benefit by speaking your mind and being supportive and constructively critical.
DURATION : 3-5 mins

Always Deliver Honest Feedback

Wed, 08 Feb 2012 13:00:00 GMT

For a leader, the 'soft' option is never an option: ignoring a problem and hoping it will go away will just makes things worse. Direct, candid feedback is essential; people deserve such honesty and are likely to thrive as a result.
DURATION : 5 mins

An Equal Choice

Wed, 08 Feb 2012 13:00:00 GMT

Demonstrates how important it is when recruiting to:- Define the job- Define the essential skills needed- Define desirable skills
DURATION : 15 mins

An Invisible Man Meets The Mummy

Wed, 08 Feb 2012 13:00:00 GMT

Everyone has customers -- internal, external or both. This program demonstrates the eight skills for good customer service.
DURATION : 18 mins

An Invisible Man Meets The Mummy (Government Version)

Wed, 08 Feb 2012 13:00:00 GMT

The do's and Don't of internal and external customer service in government are covered in this film.
DURATION : 19 mins

An Invisible Man Meets The Mummy (Healthcare Version)

Wed, 08 Feb 2012 13:00:00 GMT

The do's and Don't of internal and external customer service in healthcare are covered in this film.
DURATION : 18 mins

An Ounce Of Prevention Is A Pound Of Cure

Wed, 08 Feb 2012 13:00:00 GMT

A former Olympic champion and now doctor, Eric Heiden urges other to take preventative care, which is essential in both sports and medicine for optimal performance.
DURATION : 3 mins

And When You Fall

Wed, 08 Feb 2012 13:00:00 GMT

This film teaches you how to put your setbacks into a framework that allows you to learn and grow from them.
DURATION : 4 mins

ANSI C Series

Wed, 08 Feb 2012 13:00:00 GMT

This series covers the use of numeric variables, constants, and operators to manipulate C expressions, writing, compiling, and testing programs, arrays, and control statements.

Appraisal Interview

Wed, 08 Feb 2012 13:00:00 GMT

This humorous film demonstrates the difference between the right and wrong ways to conduct an appraisal interview using a gang of ageing bikies.
DURATION : 18 mins

Appraisal Interview

Wed, 08 Feb 2012 13:00:00 GMT

No-one likes to work in an information vacuum. We want to know if we're doing a good job. Are there things we could do better? Are we seen as a good team player? And do we have prospects for promotion.
DURATION : 11 mins

Articulating An Environmental Vision

Wed, 08 Feb 2012 13:00:00 GMT

Ray Anderson explains why It is not enough for industry to simply comply with environmental regulation. In this lesson, he shares his journey of bringing higher purpose to his company and his employees.
DURATION : 6 mins

Asking The Right Questions

Wed, 08 Feb 2012 13:00:00 GMT

In business, if you Do not ask the right questions you Do not get the right answers. The higher up an organization you go, the more you will operate by asking questions; so your questions must be very precise to make sure you actually get the information you're looking for.
DURATION : 4 mins

Assigning Work & Team Building

Wed, 08 Feb 2012 13:00:00 GMT

Teamwork is an everyday occurrence whether it's at home, in the community, whilst playing sport or at work. We are all at some stage expected to be a functional part of a performing team. This workshop will encourage you to explore the different aspects of a team, as well as ways that you can become a top-notch team performer.

Aviation - Ground Operations & Service (Cert II)

Wed, 08 Feb 2012 13:00:00 GMT

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2.

Aviation - Ground Ops & Service (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Balanced Selling

Wed, 08 Feb 2012 13:00:00 GMT

This program focuses on:- Keeping a balance between asking and telling.- Identifying the four sales styles.- Teaching the skills for better telling and asking
DURATION : 20 mins

BAS Agent Registration Skill Set

Wed, 08 Feb 2012 13:00:00 GMT

The course comprises two key competencies from the FNS10 Financial Services Training Package. These will train you in the skills required for BAS and payroll work, and fulfil the Tax Practitioners Board (TPB) education requirements for BAS agent registration, although you should check with the TPB for details of other requirements, such as experience. Those providing BAS services will need to be registered by the TPB.

Basic Skills

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to:1. answer the phone2. deal with callers
DURATION : 31 mins

Basic Telephone Skills

Wed, 08 Feb 2012 13:00:00 GMT

This program addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone.
DURATION : 21 mins

Basics of Business Math Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems.

Basics of Feng Shui

Wed, 08 Feb 2012 13:00:00 GMT

Enhance the harmony and energy flow in your home by harnessing the ancient art of feng shui, a practice believed to attract success, prosperity and well-being. Designed for anyone fascinated by alternative practices, this course shows you how to arrange furniture and other household items according to basic feng shui principles.

Basics of Small Engine Repair

Wed, 08 Feb 2012 13:00:00 GMT

Why shell out your hard-earned cash to get small engines repaired when you can learn to keep them purring yourself? This practical course shows you how to maintain lawnmowers, chainsaws and outboard motors, and the trouble-shooting tips are sure to come in handy, too.

Be A Good Mentor

Wed, 08 Feb 2012 13:00:00 GMT

Nurturing talent by growing people's confidence is both rewarding and beneficial to an organization. However, a leader must ensure people Do not get over-confident following this investment in their development.
DURATION : 3 mins

Be A Servant Leader

Wed, 08 Feb 2012 13:00:00 GMT

Come for the opportunity, not the title. William Pollard explains what it means to become a successful servant leader, which exponentially increases an individual's growth opportunities.
DURATION : 4 mins

Be Clear What The Aim Is

Wed, 08 Feb 2012 13:00:00 GMT

It is nearly impossible to get somewhere unless you know where you're trying to go. As a leader you need a clear vision of what you're trying to do, and the clarity to bring people with you. Giving people the task of clarifying for themselves what their vision is for their part of the organization will help to secure their cooperation too.
DURATION : 4 mins

Be Tough But Compassionate

Wed, 08 Feb 2012 13:00:00 GMT

A good manager tackles problems head-on and acts decisively without hesitation - even when faced with tough personnel issues.
DURATION : 3 mins

Being Conscious Of External Environmental Factors

Wed, 08 Feb 2012 13:00:00 GMT

Corporate social responsibility is the new phrase for expressing an old idea. Stephen Roche reveals that awareness of external environmental factors is not a recent development.
DURATION : 5 mins

Benefit Selling

Wed, 08 Feb 2012 13:00:00 GMT

Your customer will buy when the benefits outweigh the cost. This demonstrates how to identify your customers' needs, how to turn minor needs into major needs and how to use benefit statements to meet those needs and make the sale.
DURATION : 18 mins

Benefiting from Complaints

Wed, 08 Feb 2012 13:00:00 GMT

This film teaches you how to treat complaints as friendly advice, a free consumer report or an opportunity to get your business back on track.
DURATION : 12 mins

Benefits and Features

Wed, 08 Feb 2012 13:00:00 GMT

This program focuses on:- Tell the difference between benefits and features.- Appreciate the importance of selling by benefit.- Use the key *TRIGGER* words in benefit selling.
DURATION : 20 mins

Better Small & Mine Than Big & Someone Else s

Wed, 08 Feb 2012 13:00:00 GMT

Jens Ulltveit-Moe puts a new spin on the concept of being a large fish in a small pond as he narrates his experience of taking over a failing Norwegian business.
DURATION : 4 mins

Beware Of Committees

Wed, 08 Feb 2012 13:00:00 GMT

Often the bigger you get in business, the greater the temptation to ask others their opinions about decisions that need to be made. But beware of putting too much faith in committees and consultants - while they are there to assist the individual in making the right decision, they are not there to make the decision for them.
DURATION : 4 mins

Body Language In The Workplace

Wed, 08 Feb 2012 13:00:00 GMT

This film delivers a powerful exposition on the importance of understanding our body language in order to avoid conflict between what our total appearance says to others and what their ears hear from our lips. It signals quite clearly what we can do about improving our efforts to get the right message across - and what we cannot do.
DURATION : 16 mins

Body Language over the Phone

Wed, 08 Feb 2012 13:00:00 GMT

When you are on the phone It is important to use positive 'body language' to convey your message accurately.
DURATION : 12 mins

Bookkeeping - Certificate of Completion

Wed, 08 Feb 2012 13:00:00 GMT

There are certain skills you need to become a successful bookkeeper. The ICI bookkeeping program is designed in conjunction with the Federal Government and bookkeeping industry and helps you learn these skills quickly.

Bookkeeping - Executive Diploma

Wed, 08 Feb 2012 13:00:00 GMT

There are certain skills you need to become a successful bookkeeper. The ICI bookkeeping program is designed in conjunction with the federal government and bookkeeping industry and helps you learn these skills quickly.

BSB40207 Certificate IV in Business

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate IV in Business is designed to provide you with the necessary skills for middle management in business/office/administration environments.

Building Sustainable Change (2 days)

Wed, 08 Feb 2012 13:00:00 GMT

Our highly interactive workshop provides you with proven techniques, tools, and tips to successfully lead the change in order to prepare the organisation and its people for the change.The workshop content draws upon current research as well as the extensive experience of the PM-Partners group's involvement in projects.

Building the Multicultural Team

Wed, 08 Feb 2012 13:00:00 GMT

You will discover powerful techniques for working effectively with other cultures including:- the secrets of effective cross-cultural leadership- how to communicate effectively with other cultures- dealing effectively with differences in values and priorities- how to build effective working relationships
DURATION : 13 mins

Building the Virtual Team

Wed, 08 Feb 2012 13:00:00 GMT

This film covers:- the importance of human relationships in many cultures- how impersonal communication can backfire- how to balance high-tech and high-touch- how to deal with language and translation issues
DURATION : 18 mins

Business (Cert II)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Business (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

Business (Cert IV)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Business Administration (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgement. They may provide technical advice and support to a team.

Business Analysis: Effective Requirements for Succesful Projects

Wed, 08 Feb 2012 13:00:00 GMT

This 5 day program will provide participants with the necessary Business Analysis knowledge and understanding to transform a one line issue or opportunity to concise, yet comprehensive Business Requirements that add measurable value to the organisation.

Business Communications

Wed, 08 Feb 2012 13:00:00 GMT

Communication is the exchange of thoughts or information using speech, signals, writing or behaviour. The Business Communications title is a series of ready to deliver courses that introduce how such exchanges take place in a business environment.

Business Must Be Inclusive

Wed, 08 Feb 2012 13:00:00 GMT

Despite the popular misconception to the contrary, business can be an immensely powerful force for positive change - especially when diversity is increased across all levels.
DURATION : 4 mins

Cabin Crew - Flight Operations (Cert II)

Wed, 08 Feb 2012 13:00:00 GMT

This Nationally Accredited Course is the perfect start to your cabin crew or flight operations career. Successful completion will require competency in 14 units that relate to work defined as Aviation (Flight Operations).

Cabin Crew - Flight Operations (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

This Nationally Accredited Course is the perfect start to your cabin crew or flight operations career. A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Call Effectiveness and Angry Customers

Wed, 08 Feb 2012 13:00:00 GMT

This program shows you how to deal with angry customers and increase the effectiveness of your call. Here are just some of the points covered: Managing customer dissatisfaction; Taking control of the call; Always use the customers name; Have comprehensive product knowledge; Aim and fulfillment of customers needs.
DURATION : 21.5 mins

Calming the Irate Customer

Wed, 08 Feb 2012 13:00:00 GMT

Whilst some angry customers can be just downright unreasonable, it's not going to work for you by getting into an argument. This film will show you how to listen, empathise and offer a solution.
DURATION : 10 mins

Caring for Dogs & Cats

Wed, 08 Feb 2012 13:00:00 GMT

Your 4-legged friend deserves the very best of care - and with this short course under your belt, your pet will be pampered like never before. Covering all the essentials, such as health, animal anatomy, grooming and equipment, it could also be a stepping stone to further training in pet care.

CBAP Exam Preparation Workshop (3 days)

Wed, 08 Feb 2012 13:00:00 GMT

PM-Partners group CBAP� Preparation Workshop provides the certification preparation required in order to obtain the globally recognised CBAP� from the IIBA�. Our intention is not to teach participants how to perform business analysis tasks or produce BA deliverables, but to guide you through the certification process, and prepare you for the CBAP� exam.

CELTA (Certificate in English Language Teaching to Adults)

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate of English Language Teaching to Adults (CELTA) course provides a qualification for teachers without previous training, little or no experience as a language teacher, or without a NEAS (National ELICOS Accreditation Scheme) recognised English language teaching qualification. The CELTA is recognised throughout the world and is a pre-requisite to teach in many institutions overseas and in Australia.

Certificate I in Aviation (Foundation Skills) AVI10108

Wed, 08 Feb 2012 13:00:00 GMT

Graduates of this qualification can use this certificate to further their careers in the Aviation industry. Certificate I in Aviation is a general qualification and successful completion will require competency in units that relate to work defined by the Australian Qualifications Framework (AQF) Level 1. A great course for those already employed within the airline industry who are looking to top up their skills.

Certificate II in Aviation (Flight Operations) AVI20208

Wed, 08 Feb 2012 13:00:00 GMT

Enjoy the fantastic 'jet-setter' lifestyle of a flight attendant upon completion of this course. This Nationally Accredited course has been developed by flight attendant experts in conjunction with Australian and international airlines to provide students with the theoretical knowledge and practical skills needed to succeed in a highly-sought after role that requires poise, exceptional customer service and initiative.

Certificate II in Aviation (Ground Operations and Service) AVI20408

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate II in Aviation (Ground Operations and Service) provides students with the skills and knowledge to break into the Aviation Industry and tackle important roles in Baggage Handling, Aircraft Refuelling, Check-In and Customer Service as well as Airport Reporting roles and Administration roles. s. This comprehensive course will provide students with the knowledge and skills necessary to carry out vehicle inspections, load and unload explosive goods, check import/export documentation a

Certificate II in Security Operations (CPP20207)

Wed, 08 Feb 2012 13:00:00 GMT

Your first step in securing a role as a Security Officer within Australia, this Nationally Accredited Certificate II in Security Operations is the qualification you will require to meet state licensing requirements in Queensland. Successful completion of this course will allow you to apply to the Office of Fair Trading for your security licence.

Certificate III in Aviation (Flight Operations) AVI30208

Wed, 08 Feb 2012 13:00:00 GMT

This qualification is the stepping stone towards more senior positions within the Aviation Industry, developed by airline industry experts in conjunction with Australian and international airlines, the Nationally Accredited course provides students with the theoretical knowledge and practical skills needed to succeed in building their career within an Aviation environment.

Certificate III in Aviation (Ground Operations and Service) AVI30408

Wed, 08 Feb 2012 13:00:00 GMT

This qualification is designed to assist Aviation industry Ground Operations and Service staff to further their careers. The Certificate III course allows students to build upon their skills and knowledge to seek promotion within the Aviation Industry in senior roles such as: Senior Baggage Handlers; Senior Aircraft Refuelling; Senior Airport Reporting Officers and Senior Operations Personal.

Certificate III in Business Administration

Wed, 08 Feb 2012 13:00:00 GMT

This course is available by traineeship and it is funded by the Department of Education and Training or correspondence through fee for service.

Certificate III in Children Services

Wed, 08 Feb 2012 13:00:00 GMT

This qualification covers students who use organisational policies, procedures and individual children's profiles to plan activities and provide care to children, facilitating their leisure and play, and enabling them to achieve their developmental outcomes.

Certificate III in Education Support

Wed, 08 Feb 2012 13:00:00 GMT

This qualification covers Education Support (teacher assistant) working in public and private schools from kindy to year 10.

Certificate III in Financial Services (Accounts Clerical) FNS30304

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate III in Financial Services (Accounts Clerical) is your gateway to the financial services industry, leading to entry-level careers such as accounts payable clerk, and accounts receivable clerk. This finance course is especially designed for those who need to perform routine accounting duties such as accounts payable/receivable, payroll, bookkeeping, purchases and sales, and preparation of financial reports.

Certificate III in Government School Support (PSP30604)

Wed, 08 Feb 2012 13:00:00 GMT

Many parents consider a career in Government schooling as the perfect way to strike a work-life balance with their carer responsibilities and need to earn money. This specialist Certificate III in Government School Support (PSP30604) qualification allows graduates to work in school "support" roles in areas such as finance, administration, catering, technology, library assistance, disability support, hospitality, janitorial and grounds services.

Certificate III in Investigative Services (CPP30607)

Wed, 08 Feb 2012 13:00:00 GMT

Awaken the detective inside you with a Nationally Accredited Private Investigator course from OCA. Private investigator training allows you to pursue a career in conducting Private investigations, tailing suspects and gathering information for your clients. For an exciting, rewarding and lucrative career as a PI, successfully complete OCA's Certificate III in Investigative Services.

Certificate III in Security Operations (CPP30407)

Wed, 08 Feb 2012 13:00:00 GMT

Offence is your best defence. These are some of the tactics relayed to Security Officers qualified at Certificate level III charged with the responsibility for the public's safety and the command and control of specialist security teams. Certificate III in Security Operations can assist you to take the next step in your career within the Security industry.

Certificate in Galileo eLearning

Wed, 08 Feb 2012 13:00:00 GMT

Suitable for aspiring travel agents or as refresher training, this Galileo course will equip you with a range of core skills. You will learn how to research and sell flights, work with booking files and price an itinerary. Additional modules provide training in e-ticketing and car and accommodation reservations.

Certificate in Locksmithing

Wed, 08 Feb 2012 13:00:00 GMT

You will be trained to use locksmith tools, identify different types of locks and keys and cut new keys. You will also learn about safety deposit locks, emergency exits, key duplicating machines, car keys, wiring and circuits, and automatic door servicing. The course includes an introduction to business practices and legal considerations for locksmiths.

Certificate IV Financial Services (Bookkeeping)

Wed, 08 Feb 2012 13:00:00 GMT

Certificate IV Financial Services (Bookkeeping) is just 13 days face-to-face training. Quality training provider with excellent facilities and expert, well spoken trainers.

Certificate IV in Business Administration (BSB40507)

Wed, 08 Feb 2012 13:00:00 GMT

There is nothing Dilbert about a desk job and The Certificate IV in Business Administration can assist you in gaining the necessary training for a career in the Clerical and Administrative sector. A great starting point for school leavers or those seeking a career change from other industries. The online course is self-paced and will provide you with the skills and knowledge you require to oversee the workings of a busy office, make decisions on administrative matters and provide supervision and

Certificate IV in Children Services (Outside school hours care)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification covers workers who conduct vacation programs and before and after school activities for children who are of school age. It is also applicable for those who work with children who may not be of school age.
e.g. a mobile resource unit.

Certificate IV in Fontline Management

Wed, 08 Feb 2012 13:00:00 GMT

Frontline management course targets people in the management level or thinking of pursuing a career in this area. It is a generic management course applicable to any industry.

Certificate IV in Human Resources (BSB41007)

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate IV in Human Resources is designed for people who want to develop practical human resources skills as line managers, administrators or human resource officers.

Certificate IV in Occupational Health and Safety

Wed, 08 Feb 2012 13:00:00 GMT

This qualification is nationally recognised and endorsed and will give you the skills and knowledge required to carry out the role of a health and safety representative, health and safety trainer, an entry level OHS officer or supervisor positions with a major workload in Occupational Health and Safety.

Certificate IV in Security Risk Management (CPP40707)

Wed, 08 Feb 2012 13:00:00 GMT

Behind every good Security Officer is a solid Risk Management profile. The exciting field of risk management offers graduates the opportunity to work with some of Australia's largest organisations in highly responsible roles Upon completion of your study, graduates will be responsible for investigations and management into deliberate / natural / accidental / perceived disasters and threats within Private, Corporate and Government organisations.

Certificate IV in Small Business Management

Wed, 08 Feb 2012 13:00:00 GMT

This course is nationally recognised and endorsed. This course is suitable for anyone thinking of starting business or existing business owners who seek understanding in running a business. You will be trained to complete a detail Business Plan.

Certificate IV in TESOL

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate IV in Teaching English to Speakers of Other Languages (TESOL) is a short intensive course that offers basic training in teaching English to speakers of other languages.

Certificate IV in Training & Assessment (TAA40104)

Wed, 08 Feb 2012 13:00:00 GMT

Quite often it's not until you've gained experience in an industry that you realise your cut out to teach, train and assess people, rather than simply work alongside them. The Certificate IV in Training and Assessment (TAA40104) will provide you with the skills and knowledge you require to deliver and facilitate training & assessment in the workplace. You will learn how to train your students in any industry area or subject matter of expertise and learn how to assess competency.

Certificate IV in Training & Assessment TAE40110

Wed, 08 Feb 2012 13:00:00 GMT

The Certificate IV in Training and Assessment "Train the Trainer" course is designed for people who are working as Workplace Trainers and Assessors and also those who plan to move into the training and assessing field.

Certificate IV in Training and Assessment

Wed, 08 Feb 2012 13:00:00 GMT

This qualification describes how to deliver training in an industry related area or area of expertise, and how to conduct competency based assessment in a variety of contexts.

Certificate of Business Management

Wed, 08 Feb 2012 13:00:00 GMT

Certificate of Counselling & Psychology

Wed, 08 Feb 2012 13:00:00 GMT

Become a qualified counsellor and enter one of the fastest growing professions! The exciting course provides an opportunity to interact with and learn from very successful, highly qualified and experienced professionals in their field.

Certificate of Event Management

Wed, 08 Feb 2012 13:00:00 GMT

Do you like to organise events? Get qualified and start a career in events management. Work in exhibitions, fashion shows and much more.

Certificate of Executive Secretarial

Wed, 08 Feb 2012 13:00:00 GMT

An executive secretary or personal assistant is an integral part of a management team - many graduates of this program move into management roles in the years after they leave the institute. The ICI executive secretarial and personal assistant course has been designed in conjunction with industry representatives and helps you learn the skills you need to succeed quickly.

Certificate of Fashion Design

Wed, 08 Feb 2012 13:00:00 GMT

Fancy a career in Fashion Design? Image seeing your designs on the cat walk! Complete the certificate in Fashion Design & make your dreams come true.

Certificate of Floristry

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having an exciting high-paying job that lets you use your creativity to brighten people's lives with flowers. Welcome to the world of floristry!

Certificate of Frontline Management

Wed, 08 Feb 2012 13:00:00 GMT

Certificate of Hospitality Management

Wed, 08 Feb 2012 13:00:00 GMT

Complete the certificate in Hotel and Hospitality services management and start an exciting career today!

Certificate of Interior Design

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having a rewarding, high-paying job that lets you use your creativity to make homes and businesses more beautiful, comfortable and effective. There are few jobs that offer so many benefits.

Certificate of Jewellery Design

Wed, 08 Feb 2012 13:00:00 GMT

The ICI Jewellery Design course has been designed in consultation with the Jewellery Design industry and teaches you the skills that you need to succeed quickly and conveniently

Certificate of Journalism

Wed, 08 Feb 2012 13:00:00 GMT

The ICI journalism course has been designed in association with experienced journalists and teaches you the skills that you need to succeed quickly and conveniently

Certificate of Landscaping

Wed, 08 Feb 2012 13:00:00 GMT

The ICI landscaping course has been designed in consultation with the landscaping industry and teaches you the skills that you need to succeed quickly and conveniently

Certificate of Marketing

Wed, 08 Feb 2012 13:00:00 GMT

Marketing is a business function which identifies and anticipates the wants and needs of consumers, determines which target market to serve, enables appropriate designs of products and programs and delivers these plans.

Certificate of Paralegal Services

Wed, 08 Feb 2012 13:00:00 GMT

The Paralegal Services certificate course will provide you the knowledge and skills to keep pace in a thriving law practice.

Certificate of Photography

Wed, 08 Feb 2012 13:00:00 GMT

One of the most exciting aspects of photography is the variety of jobs available in the field, ranging from highly specialized, technical work to jobs that require creativity.

Certificate of Political Science

Wed, 08 Feb 2012 13:00:00 GMT

Have a job that makes a difference! There are certain skills you need to become a successful political scientist.

Certificate of Real Estate

Wed, 08 Feb 2012 13:00:00 GMT

Learn how to be a Real Estate Agent and lease, manage, value, buy and sell residential, rural, commercial and industrial property or businesses.

Certificate of Retail Management

Wed, 08 Feb 2012 13:00:00 GMT

Start an exciting and challenging career as a Retail Manager in a fast growing industry. Retail Management graduates have a wide range of skills to offer in the retail sector and business in general.

Certificate of Sports Management

Wed, 08 Feb 2012 13:00:00 GMT

Become a sports management pro in months not years! Complete the Certificate in Sports Management today.

Certificate of Travel & Tourism

Wed, 08 Feb 2012 13:00:00 GMT

Ever thought about making holidays your life? Why not start a vibrant and exciting career in travel and tourism! Learn the inside secrets of how to become a travel and tourism pro in months not years!
Study a travel and tourism course that was designed in conjunction with the travel and tourism industry...

Certificate of Wedding Planning

Wed, 08 Feb 2012 13:00:00 GMT

Get the party started as a successful Wedding Planner! Designed by professionals & experts from the Wedding Planning industry - become a wedding planner pro in months, not years!

Certified Technology Specialist (MCTS): SQL Server 2005 BI

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Technology Specialist (MCTS): SQL Server 2005 Business Intelligence credential provides you with the knowledge and skills required to implement and maintain business intelligence solutions using the Microsoft SQL Server 2005 Business Intelligence Development tool suite.

CGI / Perl Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for users who want to create interactive Web pages using CGI and Perl. It covers creating and working with forms, building programs using HTTP headers and SSI, and developing Web applications and utilities. It also discusses how to write data between Web pages and databases, and using SQL with relational databases.

Championing Diversity

Wed, 08 Feb 2012 13:00:00 GMT

While diversity and equality are fundamentally important within organizations you should hire the right person for the job, not the right person to fill required HR quotas. Also, being an equality and diversity champion is not enough; people need to be given the requisite support once they are in their new position.
DURATION : 5 mins

Change Management

Wed, 08 Feb 2012 13:00:00 GMT

Properly managing change is vital for achieving a successful transformation from how things are to how things should be. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Changing Negotiation From Adversarial To Side-By-Side

Wed, 08 Feb 2012 13:00:00 GMT

Negotiation is not about who's right and wrong or even about backing down. Roger Fisher examines how seeing another's point of view is a critical catalyst in adversarial discussions.
DURATION : 3 mins

Chidren Services

Wed, 08 Feb 2012 13:00:00 GMT

Flexible Delivery
You have up to 12 month to complete your course
You will have an accredired trainer to assist you with your studies
Pay Plan available to pay off your course

CICS/ESA Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help users optimize their knowledge of CICS. It covers the capabilities and requirements of CICS, CICS transactions, operations, terms, and commands. The series also discusses the compilation process and data interfaces and storage. Advanced topics include unformatted data, conditions, and BMS data mapping.

CIO Succession Planning

Wed, 08 Feb 2012 13:00:00 GMT

A critical part of CIO succession planning is being able to successfully switch mindsets, as Aime Achard explains in this lesson.
DURATION : 1 min

Cisco CCNA (ICND1 and ICND2)

Wed, 08 Feb 2012 13:00:00 GMT

Interconnecting Cisco Network Devices (ICND1 and ICND2) is an instructor led course presenting Cisco Systems to delegates who are keen on learning networking technologies from market leaders. This course focuses on using Cisco Catalyst switches and Cisco routers connected in local area networks (LANs) and wide-area networks (WANs) typically found at small to medium network sites.

Cisco Certified Design Associate (CCDA)

Wed, 08 Feb 2012 13:00:00 GMT

The CCDA certification (Cisco Certified Design Associate) indicates a foundation or apprentice knowledge of network design for the Cisco Internetwork Infrastructure.

Cisco Certified Design Professional (CCDP)

Wed, 08 Feb 2012 13:00:00 GMT

The CCDP certification (Cisco Certified Design Professional) indicates an advanced knowledge of network design and principles for the Cisco Internetwork Infrastructure.

Cisco Certified Entry Networking Technician (CCENT)

Wed, 08 Feb 2012 13:00:00 GMT

The CCENT certification (Cisco Certified Entry Networking Technician) is an entry-level networking certification and the first step in certifying as a CCNA or CCDA.

Cisco Certified Internetwork Professional (CCIP)

Wed, 08 Feb 2012 13:00:00 GMT

The CCIP certification (Cisco Certified Internetwork Professional) indicates an advanced knowledge of infrastructure IP networking solutions.

Cisco Certified Network Associate (CCNA)

Wed, 08 Feb 2012 13:00:00 GMT

The CCNA certification (Cisco Certified Network Associate) is one of the most widely recognised qualifications in the industry, as well as being the first step towards more advanced Cisco certifications.

Cisco Certified Network Associate (CCNA): Security

Wed, 08 Feb 2012 13:00:00 GMT

The CCNA Security certification is a specialisation of CCNA with specific knowledge and expertise in securing Cisco routers and switches and their associated networks.

Cisco Certified Network Associate (CCNA): Voice

Wed, 08 Feb 2012 13:00:00 GMT

The CCNA Voice certification is a further specialisation of CCNA with specific knowledge and expertise of Cisco voice technologies.

Cisco Certified Network Professional (CCNP)

Wed, 08 Feb 2012 13:00:00 GMT

The CCNP certification (Cisco Certified Network Professional) is the premier professional certification for networking professionals.

Cisco Certified Security Professional (CCSP)

Wed, 08 Feb 2012 13:00:00 GMT

The CCSP certification (Cisco Certified Security Professional) provides you with the advanced knowledge and skills required to secure and manage Cisco networks to protect productivity, mitigate threats and reduce costs.

Cisco Certified Voice Professional (CCVP)

Wed, 08 Feb 2012 13:00:00 GMT

The CCVP (Cisco Certified Voice Professional) certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures.

Cisco Related BCMSN 642-811 Series

Wed, 08 Feb 2012 13:00:00 GMT

The Cisco BCMSN 640-811 series is designed to help learners prepare and take the qualifying exam for the Cisco Certified Network Professional CCNP as well as the Cisco Certified Design Professional CCDP certifications. The BCMSN exam (642-811) will test materials covered under the new Building Cisco Multilayer Switched Networks (BCMSN) CCNP course.

Cisco Related BCMSN 642-812 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help students master the Building Converged Cisco Multilayer Switched Networks BCMSN 642-812 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Cisco Related BCRAN 642-821 Series

Wed, 08 Feb 2012 13:00:00 GMT

The Cisco BCRAN 642-821 series is designed to help learners prepare and take the qualifying exam for the Cisco Certified Network Professional CCNP certification. The BCRAN exam (642-821) certifies that students have acquired the understanding and skills necessary to successfully design, develop, configure, operate, and troubleshoot remote access solutions.

Cisco Related BSCI 642-801 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help learners prepare and take the Cisco Certified Network Professional exam 642-801: Building Scalable Cisco Internetworks. The series explains how to install, configure, and monitor LANs and WANs with from 100 to 500 nodes. Learners are taught the principles of routing, how to extend IP addresses, and how to implement OSPF in a single area and interconnect OSPF areas.

Cisco Related CCDA Series

Wed, 08 Feb 2012 13:00:00 GMT

This series of courses is designed to help you prepare for the Cisco Certified Design Associate certification exam. Each of the 60 objectives on the CCDA exam will be covered, and the questions will be indicative of the types of questions on the exam. The series explores network design in depth, including network architecture, protocols, and physical and logical addressing.

Cisco Related CIT 642-831 Series

Wed, 08 Feb 2012 13:00:00 GMT

The Cisco Related Series by MindLeaders CIT 642-831 is designed to help learners prepare for Cisco's Internet Troubleshooting Support Exam (CIT 642-831).

Cisco Related ISCW 642-825 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help students master the Implementing Secure Converged Wide Area Networks ISCW 642-825 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Cisco Related ONT 642-845 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help students master the Optimizing Converged Cisco Networks ONT 642-845 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Cisco Related Series BSCI 642-901 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help students master the Building Scalable Cisco Internetworks BSCI 642-901 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers.

Cisco Related Series CCNA 640-801

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help learners prepare and take the Cisco Certified Network Associate exams 640-821: Introduction to Cisco Networking Technologies, 640-811: Interconnecting Cisco Networking Devices, and the combined exam, 640-801: Cisco Certified Network Associate. This series explains how to install, configure, and monitor Cisco switches and routers.

CIW Foundations 1D0-410 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to prepare the student to pass the CIW Foundations 1D0-410 exam. This series covers the three topic areas addressed by the exam: Internet Fundamentals, Web Page Authoring Fundamentals, and Networking Fundamentals.

CIW Foundations 1D0-510 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares you to take the CIW v5 Foundations (1D0-510) examination, in conjunction with hands-on practice and other self-study.

CIW Foundations 1D0-510 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares you to take the CIW v5 Foundations (1D0-510) examination, in conjunction with hands-on practice and other self-study.

CIW Security 1D0-470 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to prepare the student to pass the Certified Internet Webmaster (CIW) Security 1D0-470 exam. It helps the student achieve proficiency in identifying security threats, developing countermeasures, and using firewall systems and attack recognition technologies.

Clarity

Wed, 08 Feb 2012 13:00:00 GMT

Clarity should be universally practised across all company communication. Do not clutter written communication with unnecessary long-windedness: keep it precise and to the point.
DURATION : 5 mins

Client/Server Technology for Managers Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is an executive briefing on client/server technology. It provides a conceptual framework to help make decisions about client/server computing.

Cliff s Customer Service Adventure

Wed, 08 Feb 2012 13:00:00 GMT

Your hip host Cliff takes you through some awful but all-too-common service scenarios in a fast food restaurant, a bank, a computer store, a hotel, and a department store and provides some tips along the way.
DURATION : 13 mins

Closing

Wed, 08 Feb 2012 13:00:00 GMT

Closing is a continuous process that begins at the start of a sale and continues through until you gain an order. In this film we will take a down to earth look at buying signals.
DURATION : 11 mins

Closing

Wed, 08 Feb 2012 13:00:00 GMT

You will learn:- That closing does not just happen at the *end*.- Four basic building blocks as closers for good selling.- Opportunities to practice closing.
DURATION : 20 mins

CMS (Conversational Monitor System) Series

Wed, 08 Feb 2012 13:00:00 GMT

This course introduces IBM's Conversational Monitoring System and basic VM/ESA concepts including virtual machines and the Shared File System.

COBOL (New) Series

Wed, 08 Feb 2012 13:00:00 GMT

This series discusses concepts concerning the migration from OS/VS COBOL programs to CICS. It defines key terms in COBOL that relate to CICS programming, and considerations in migrating programs. It discusses functions in the new COBOL, and how to compile and debug code

COBOL (OS/VS) Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to COBOL (OS/VS) concepts, including program structure, specifications, and programming considerations. It goes into further detail about the program structure, examining the requirements for the different divisions. It also covers numeric and arithmetic fields, operators, and statements.

COBOL Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to the basics of COBOL. It examines the program structure, specifications, and instructions. Coding, compiling procedures, and compiler output are also covered. The program structure, including its divisions, is examined in greater detail, and procedures for numeric and arithmetic statements are explained.

ColdFusion MX Series

Wed, 08 Feb 2012 13:00:00 GMT

This series teaches users how to install and set up a ColdFusion development environment, including connecting to a database, and also teaches how to build ColdFusion applications that integrate such features as e-mail, FTP, Flash, Java, and XML.

Communication In Healthcare

Wed, 08 Feb 2012 13:00:00 GMT

Combining humour and drama, this team-building film demonstrates how varied interpretations of a single word can impact our ability to provide the best in patient care.
DURATION : 17 mins

CompTIA A+ (2009 Objectives)

Wed, 08 Feb 2012 13:00:00 GMT

The CompTIA A+ certification is an internationally recognised, vendor-neutral certification that teaches the basic knowledge and skills of an entry-level service support professional in the computer industry.

CompTIA A+ Depot Technician 220-604 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides extensive practice for the CompTIA A+ Depot Technician 220-604 exam. Questions are presented in the same style and cover the same topics as the actual exam. Students will test their knowledge, then receive comprehensive information about the question topic and the possible answers that were presented.

CompTIA A+ Essentials 220-601 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides extensive practice for the CompTIA A+ Essentials 220-601 exam. Questions are presented in the same style and cover the same topics as the actual exam. Students will test their knowledge, then receive comprehensive information about the question topic and the possible answers that were presented.

CompTIA A+ Essentials 220-601 Series

Wed, 08 Feb 2012 13:00:00 GMT

The CompTIA A+ series prepares learners for the CompTIA A+ certification exams: Core Hardware and OS Technologies. Topics covered in this series include microprocessors, displays, storage media and devices, printers, modems, buses, operating systems, and more.

CompTIA A+ Essentials and Practicals (220-701 and 220-702)

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT.

CompTIA A+ IT Technician 220-602 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides extensive practice for the CompTIA A+ IT Technician 220-602 exam. Questions are presented in the same style and cover the same topics as the actual exam. Students will test their knowledge, then receive comprehensive information about the question topic and the possible answers that were presented.

CompTIA A+ Remote Support Technician 220-603 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides extensive practice for the CompTIA A+ Remote Support Technician 220-603 exam. Questions are presented in the same style and cover the same topics as the actual exam. Students will test their knowledge, then receive comprehensive information about the question topic and the possible answers that were presented.

CompTIA A+ Series

Wed, 08 Feb 2012 13:00:00 GMT

CompTIA Network+ (2009 Objectives)

Wed, 08 Feb 2012 13:00:00 GMT

The CompTIA Network+ certification is an internationally recognised, vendor-neutral certification that teaches the basic knowledge and skills of a network technician.

CompTIA Network+ 2005 (N10-003) Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides both theoretical and practical information about the topics covered on the CompTIA Network+ 2005 exam. Learners will learn the layers of the OSI model, features and functions of network components and the skills needed to install, configure, and troubleshoot basic networking hardware peripherals and protocols.

CompTIA Project+

Wed, 08 Feb 2012 13:00:00 GMT

The CompTIA Project+ certification is a globally recognised credential for project managers, and those who manage projects as part of their job role.

CompTIA Security+ (2008 Objectives)

Wed, 08 Feb 2012 13:00:00 GMT

The CompTIA Security+ certification is an internationally recognised, vendor-neutral certification that teaches security topics, such as communication security, infrastructure security, cryptography, access control, authentication, external attack and operational and organisation security.

CompTIA Server+ (2009 Objectives)

Wed, 08 Feb 2012 13:00:00 GMT

The CompTIA Server+ certification is an internationally recognised, vendor-neutral certification that focuses on server-specific hardware and operating systems. In this course, you will enhance your knowledge in areas such as RAID, SCSI, and multiple CPUs.

CompTIA Server+ 2005 (SK0-002) Series

Wed, 08 Feb 2012 13:00:00 GMT

CompTIA's Server+ certification offers industry recognition of server administration, troubleshooting, and management. This series equips you with all you need to know in order to pass the 2005 edition of the Server+ test (SK0-002). Learners will be presented with an up-to-date look at current server networking strategies from both the installation and servicing perspectives.

Consultative Selling - Modules 1 and 2

Wed, 08 Feb 2012 13:00:00 GMT

This film explores the acquired skills to enable sales people to begin a consultative approach to their selling.Module 1. Introduction to consultative sellingModule 2. Talk less; sell more - the power of questions vs. talking
DURATION : 15 mins

Consultative Selling - Modules 3 and 4

Wed, 08 Feb 2012 13:00:00 GMT

This program is based on easily acquired skills to enable sales people to take a consultative approach to their selling.Module 3. Qualifying skills - more questioning skillsModule 4. The buying decision - the relationship between needs/benefits
DURATION : 22 mins

Consultative Selling - Modules 5 and 6

Wed, 08 Feb 2012 13:00:00 GMT

This program is based on easily acquired skills to enable sales people to take a consultative approach to their selling.Module 5. Completing the sale - handling objections, preventing objectionsModule 6. Closing the sale
DURATION : 17.5 mins

Consumer & Organisational Behaviour

Wed, 08 Feb 2012 13:00:00 GMT

In this course, consumer behaviour is defined and reasons for purchasing studied.

Continuous Improvement

Wed, 08 Feb 2012 13:00:00 GMT

Although it may sound like an exhausting and never-ending struggle, continuous improvement is actually about instituting processes and work practices that will direct the evolution of your organisation. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Continuous Improvement

Wed, 08 Feb 2012 13:00:00 GMT

Corporate Induction / Orientation

Wed, 08 Feb 2012 13:00:00 GMT

This is a 12 month corporate licence for up to 100 users. It offers peronalisable templated courses to introduce a new employee to their workplace.

Creating A Diverse Organization

Wed, 08 Feb 2012 13:00:00 GMT

Promoting diversity is not simply a task on the corporate agenda. Anders Dahlvig explains how IKEA broke the glass ceiling and made enormous strides toward gender diversity.
DURATION : 4 mins

Creating and Delivering Value

Wed, 08 Feb 2012 13:00:00 GMT

This course focuses on marketing and the large affect it has on people making transactions every day. Students will be able to understand the basics of marketing planning as well as the use of marketing mix tools in the marketing process. In the course of transactions between organisations and customers, marketing assists organisations in finding and keeping satisfied customers.

Creating and Managing Products

Wed, 08 Feb 2012 13:00:00 GMT

Learn how products are classified, the layers of a product, the importance of new products, and how companies develop new products.

Creative Problem Solving

Wed, 08 Feb 2012 13:00:00 GMT

The Creative Problem Solving title is a series of ready to deliver courses that will give you a basic framework for problem-solving and decision-making in today's business environment. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Cross-Cultural Communication

Wed, 08 Feb 2012 13:00:00 GMT

In this film You will observe a manager failing to understand her employees and their culture. Her employees only make matters worse by concealing important information. You will:- Learn techniques for accurate, effective communication- Discover the importance of body language
DURATION : 15 mins

Cross-Cultural Understanding

Wed, 08 Feb 2012 13:00:00 GMT

Investigates all the key components of culture and communication, including values and beliefs, social structure, perceptions of time, communication styles, proper etiquette and more. You will learn how to:- Recognize and respect differences in values- Work effectively with different views of leadership and teamwork
DURATION : 45 mins

Crystal Reports 8 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to Crystal Reports 8, a popular database reporting program. In this series, you will learn how to create standard and custom reports. You will also learn how to filter, summarize, sort, group, and manipulate data by inserting formulas and functions.

Crystal Reports XI Series

Wed, 08 Feb 2012 13:00:00 GMT

Do you need to know the foundations of Crystal Reports XI? Do you want to create reports that sizzle from one or more data sources ASAP? This series will show you how to create, format, and deliver reports that get results in no time.

Cultivate Leaders At All Levels

Wed, 08 Feb 2012 13:00:00 GMT

Sir Richard Evans implores managers to recognize that leadership comes in various forms and styles and at numerous levels and creates a powerful competitive edge.
DURATION : 3-5 mins

Cultural Diversity - Closing the Gap

Wed, 08 Feb 2012 13:00:00 GMT

You will learn some of the common problems that can occur in the workplace and, through dramatised scenarios, the steps can be taken to solve cultural differences.
DURATION : 17 mins

Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This program shows the following topics: Dealing with people on the telephone will be more satisfying; You will have less stress; You will be more efficient; Your callers will be more satisfied.
DURATION : 16 mins

Customer Service and Consulting

Wed, 08 Feb 2012 13:00:00 GMT

This title offers a series of ready to deliver topics covering the basics of serving customers and consultative selling. The consultative approach combines interpersonal skills with expertise in product, service and support to provide a professional, relevant and personalised service.

Customised Corporate Language Communications Programs

Wed, 08 Feb 2012 13:00:00 GMT

Phoenix delivers focussed training programs for senior management and government clients both in Australia and overseas. We are able to work with clients to tailor make a program that may include components of classroom delivery (group and one to one), site visits, guest speakers, distance learning, and on-site delivery. Full accommodation and transport options can be packaged with the program.

Data Warehousing Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of the use and administration of data warehouses. It covers the components of data warehouses and explains data models and optimization. It also examines the different roles in a data warehouse, and covers how to effectively design, implement, and manage a data warehouse.

DB2 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for COBOL programmers who want to implement SQL into programs to access data in DB2 tables. It provides an overview of embedding SQL in a program, including coding requirements and stored procedure functions. An overview of the interactive tools for program development is provided. The series also examines the use of DB2 to change and manipulate data in DB2 rows and tables.

DB2 Universal Database Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides a practical approach to learning how to use DB2 Universal Database and helps prepare learners for the DB2 Certification Exam (Exam 700). Learners will explore how to use various applications to access DB2 data and how to use tools to administer the database.

Dealing With Conflict

Wed, 08 Feb 2012 13:00:00 GMT

Based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program shows you a proven method for recognising and resolving conflict.
DURATION : 20 mins

Dealing With Conflict (Healthcare Version)

Wed, 08 Feb 2012 13:00:00 GMT

Set in a healthcare environment and based on the world-famous Thomas-Kilmann Conflict Mode Instrument, this program shows you a proven method for recognising and resolving conflict.
DURATION : 20 mins

Dealing With Customer Aggression

Wed, 08 Feb 2012 13:00:00 GMT

It's easy to dismiss angry and abusive customers but they can sometimes help you provide better service and this film show you how.
DURATION : 17 mins

Dealing With Stress Part 1

Wed, 08 Feb 2012 13:00:00 GMT

Hosted by stress expert Amanda Gore looks at both the psychological and physiological aspects of stress.Some key learning points covered in this film include:- How home life can positively impact on work life- How to take responsibility for ourselves
DURATION : 7 mins

Dealing With Stress Part 2

Wed, 08 Feb 2012 13:00:00 GMT

Stress is part of life but does not necessarily have to be a way of life. Some key learning points covered in this film include:- How to replenish yourself daily- The importance of regular exercise and a healthy diet
DURATION : 15 mins

Deliver Bad News Quickly

Wed, 08 Feb 2012 13:00:00 GMT

It is essential that you know bad news quickly, as speed is imperative to minimizing any damage. So make sure you develop a culture across the business where people aren't afraid to deliver bad news. By having an open door you can create an environment where people won't feel they will be blamed for being the ones to deliver it.
DURATION : 3 mins

Determining Caller Needs

Wed, 08 Feb 2012 13:00:00 GMT

This film teaches the six basic steps to becoming a more effective listener plus identifies six effective questioning skills, plus how and when to use them effectively.
DURATION : 23 mins

Developing Leaders

Wed, 08 Feb 2012 13:00:00 GMT

What makes a leader? Robin Ryde shares insights into the true nature of leadership to show how understanding it can help you train your future leaders.
DURATION : 3-5 mins

Developing Women To Achieve Their Full Potential

Wed, 08 Feb 2012 13:00:00 GMT

Helping develop the role of females in the corporate world is not a simple task. Bob Wigley explains that leaders must differentiate the distinct groups within an employee base and then work to help them overcome challenges and develop their full potential.
DURATION : 3 mins

Developing, Managing and Monitoring Operational Plans

Wed, 08 Feb 2012 13:00:00 GMT

For the much more complex job of running an organisation, a department or a team, you need clearly established goals and measures of success and a written plan to achieve them, detailing who will do what, when.

Diploma in Human Resources Management (BSB50607)

Wed, 08 Feb 2012 13:00:00 GMT

The people who work within a business are the engine room of its success. With the Diploma of Human Resources Management you will be able to confidently manage performance termination procedures, and develop employment policies within an organisation.

Diploma of Business (University Pathway)

Wed, 08 Feb 2012 13:00:00 GMT

The Phoenix Diploma of Business allows you to enter university with up to a year of advanced standing (Commerce/Business) at Murdoch University, Edith Cowan University, Curtin University and other Australian Universities.

Diploma of Business (Work Ready)

Wed, 08 Feb 2012 13:00:00 GMT

Provides students with a broad understanding of contemporary business practices for use within a variety of entry-level positions in both the public and private sectors. Ideal for people with little or no business experience, but it is also useful for business owners, team leaders and managers who wish to formalise their existing knowledge and skills.

Diploma of Business Management

Wed, 08 Feb 2012 13:00:00 GMT

Diploma of Children Services (Early Childhood Education and Care)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification covers workers who are responsible for developing and evaluating the program. Workers at this level have responsibility for the supervision of other staff and volunteers.

Diploma of Children Services (Outside school hours care)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification covers workers who conduct vacation programs and before and after school activities for children who are of school age. At this level, you are expected to have responsibility for supervision of other staff and volunteers.

Diploma of Counselling & Psychology

Wed, 08 Feb 2012 13:00:00 GMT

Diploma of Event Management

Wed, 08 Feb 2012 13:00:00 GMT

Start an exciting career in events management! Complete the Events Management training program and gain the credentials to succeed!

Diploma of Executive Secretarial

Wed, 08 Feb 2012 13:00:00 GMT

An executive secretary or personal assistant is an integral part of a management team - many graduates of this program move into management roles in the years after they leave the institute.

Diploma of Fashion Design

Wed, 08 Feb 2012 13:00:00 GMT

The fashion industry offers exciting and glamorous career paths that many people only dream about.

Diploma of Floristry

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having an exciting high-paying job that lets you use your creativity to brighten people's lives with flowers. Welcome to the world of floristry!

Diploma of Frontline Management

Wed, 08 Feb 2012 13:00:00 GMT

Diploma of Hospitality Management

Wed, 08 Feb 2012 13:00:00 GMT

Complete the Diploma in hotel and hospitality services management and start an exciting career today!

Diploma of Human Resources

Wed, 08 Feb 2012 13:00:00 GMT

Human Resource managers are required in every business for maintaining their work force, so job prospects for HR specialists and managers are bright.

Diploma of Interior Design

Wed, 08 Feb 2012 13:00:00 GMT

Imagine having a rewarding, high-paying job that lets you use your creativity to make homes and businesses more beautiful, comfortable and effective. There are few jobs that offer so many benefits.

Diploma of Jewellery Design

Wed, 08 Feb 2012 13:00:00 GMT

The ICI Jewellery Design course has been designed in consultation with the Jewellery Design industry and teaches you the skills that you need to succeed quickly and conveniently.

Diploma of Journalism

Wed, 08 Feb 2012 13:00:00 GMT

The ICI journalism course has been designed in association with experienced journalists and teaches you the skills that you need to succeed quickly and conveniently.

Diploma of Landscaping

Wed, 08 Feb 2012 13:00:00 GMT

The ICI landscaping course has been designed in consultation with the landscaping industry and teaches you the skills that you need to succeed quickly and conveniently

Diploma of Marketing

Wed, 08 Feb 2012 13:00:00 GMT

Diploma of Occupational Health and Safety

Wed, 08 Feb 2012 13:00:00 GMT

This is a nationally recognised course that will provide the student with a high level of knowledge and expertise within the OHS field. It it is suited to those wishing to build on a Certificate IV in OHS or those with previous experience in OHS. Students are also able to receive Recognition of Current Competencies (RCC) and Recognition of Prior Learning (RPL).

Diploma of Paralegal Services

Wed, 08 Feb 2012 13:00:00 GMT

The Paralegal Services course will provide you with a thorough knowledge of the legal industry and the skills and knowledge needed to keep pace in a thriving law practice

Diploma of Photography

Wed, 08 Feb 2012 13:00:00 GMT

One of the most exciting aspects of photography is the variety of jobs available in the field, ranging from highly specialized, technical work to jobs that require creativity.

Diploma of Real Estate

Wed, 08 Feb 2012 13:00:00 GMT

If you like dealing with people, have a flair for communication and enjoy working in a competitive environment, then real estate industry has a career path for you!

Diploma of Retail Management

Wed, 08 Feb 2012 13:00:00 GMT

Start an exciting and challenging career as a Retail Manager in a fast growing industry. Retail Management graduates have a wide range of skills to offer in the retail sector and business in general.

Diploma of Sports Management

Wed, 08 Feb 2012 13:00:00 GMT

Diploma of Training and Assessment

Wed, 08 Feb 2012 13:00:00 GMT

Students are expected to do 12 units comprising of 5 core and 7 elective units. You will gain the competencies required to engage in advanced training and assessment practice which may include: development of training products, provision of training advisory and consultancy services and leadership, and coordination of training and assessment services.

Diploma of Travel & Tourism

Wed, 08 Feb 2012 13:00:00 GMT

If you love working with people this is the job for you! Start a vibrant and exciting career in travel and tourism!

Diploma of Wedding Planning

Wed, 08 Feb 2012 13:00:00 GMT

Discrimination - It is Just Not On

Wed, 08 Feb 2012 13:00:00 GMT

This film shows the different types of discrimination, which are prevalent in workplaces. These include:1. Sex, Race, Disability2. Religion, Physical features and Age3. AIDS and hepatitis
DURATION : 17 mins

Distribution, Logistics & Retailing

Wed, 08 Feb 2012 13:00:00 GMT

In this chapter students learn the definition and functions of a distribution channel. Length and intensity of channels are explained. Continually emphasised is the need for developing channel objectives, careful selection of channel members and management of the channel. Through these systematic efforts, businesses can maintain a higher level of customer satisfaction and profitability.

Diversity In Teams

Wed, 08 Feb 2012 13:00:00 GMT

Diversity is about celebrating the different contributions people make within an organization. However, It is not just having the concept of diversity in your head; It is about how you then manage different teams and different people.
DURATION : 5 mins

Diversity Is Good Business

Wed, 08 Feb 2012 13:00:00 GMT

A company's employees ought to reflect the markets and the people the company serves, as well as the people where the company is located. Sir David Bell describes how his company does that in London, and the results of reflecting the diversity of the city.
DURATION : 2 mins

Do not Become Over-Reliant On Advisors

Wed, 08 Feb 2012 13:00:00 GMT

While it is important to take independent advice from time to time, you should balance the role of advisers and consultants in the decision-making process. While they provide an independent and objective view, you shouldn't hide behind their advice or over-rely on them - at the end of the day, you have to make the decision.
DURATION : 5 mins

Do not Clone Yourself When Building A Team

Wed, 08 Feb 2012 13:00:00 GMT

Standard Chartered's Bryan Sanderson shares his insights into what to look for if you want to build good teams.
DURATION : 3-5 mins

Do not Clone Yourself When Building A Team

Wed, 08 Feb 2012 13:00:00 GMT

Having a certain skill set yourself does not mean it should automatically be replicated in everyone you employ. A team should comprise people with different backgrounds and temperaments who respect each other, but who analyze issues and challenge each other from valuably different perspectives.
DURATION : 4 mins

Do not Clone Yourself When Building A Team

Wed, 08 Feb 2012 13:00:00 GMT

Do not Delay Change

Wed, 08 Feb 2012 13:00:00 GMT

If changes within a business need to be made, Do not let sentimentality stand in the way.
DURATION : 5 mins

Do not Let The Leader Become The Brand

Wed, 08 Feb 2012 13:00:00 GMT

Do not let a situation arise where one person has such a tight control on an organization that it cannot sustain itself without their involvement.
DURATION : 3 mins

Doing Business in Indonesia

Wed, 08 Feb 2012 13:00:00 GMT

Loaded with insightful cultural facts and essential information on Indonesian social and business etiquette.- What are the business customs in Indonesia?- How do I communicate effectively with people from Indonesia?- How should I negotiate in Indonesia?
DURATION : 44 mins

Doing Business in Malaysia

Wed, 08 Feb 2012 13:00:00 GMT

Designed for HR personnel, business people, managers and expats, Doing Business in Malaysia. This film provides the knowledge to help build solid relationships, negotiate successfully and avoid any cross-cultural mishaps in Malaysia.
DURATION : 46 mins

Doing Business in Singapore

Wed, 08 Feb 2012 13:00:00 GMT

This film educates the viewer in the business culture, etiquette and protocol of Singapore and answers questions such as:- What are the business customs in Singapore?- How do I communicate effectively with people in Singapore?- How should I negotiate in Singapore?
DURATION : 44 mins

Dreamweaver 8 Series

Wed, 08 Feb 2012 13:00:00 GMT

This course is for anyone who wants to learn about the new features found in Dreamweaver 8. The course assumes that you have some familiarity with earlier versions of Dreamweaver.

Dreamweaver MX 2004 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents information on designing Web sites using Macromedia Dreamweaver MX 2004. Topics include an introduction to the interface and the basic concepts of Web design, in addition to procedures for setting up the site, managing the site, creating pages, and inserting basic text, links, and images.

Dreamweaver MX Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents instruction on designing for the Web using Macromedia Dreamweaver MX. Topics include an introduction to the new interface and the basic concepts of Web design, in addition to procedures for setting up the site, managing the site and a development team, creating pages, inserting basic text, links, and images, and finding or creating Web-optimized images.

Dress For Success

Wed, 08 Feb 2012 13:00:00 GMT

To get others to take you seriously, you have to dress for the part. Chairman and Publisher of Black Enterprise Magazine Earl Graves emphasizes the importance of dressing for success and its resulting competitive advantage.
DURATION : 3 mins

Dynamic HTML Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is intended for Web page developers who want to implement Dynamic HTML in their Web site design. It examines the basic concepts of DHTML and the use of Cascading Style Sheets, implementing JavaScript with DHTML, and the DHTML object model. Other topics covered include objects, events and event handling, style sheets and content formatting, and binding data from other sources to Web pages.

EASYTRIEVE Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to EASYTRIEVE PLUS. It examines the different EASYTRIEVE program sections, including Library, JOB Activity, and Report, and provides a basic overview of EASYTRIEVE PLUS coding.

EC-Council Certified Hacking Forensics Investigator (CHFI)

Wed, 08 Feb 2012 13:00:00 GMT

The Computer Hacking Forensics Investigator (CHFI) course will give you the necessary skills to identify an intruder's footprints and to properly gather the necessary evidence to prosecute.

Effective Corporate Governance

Wed, 08 Feb 2012 13:00:00 GMT

This program shows Rio Tinto's Chairman, his thoughts on getting the most out of your board and suggests ways to make sure everyone knows their role.
DURATION : 3-5 mins

Effective Leadership Styles

Wed, 08 Feb 2012 13:00:00 GMT

Not everyone has the right qualities to be a leader: but for those that do, having their own leadership style is important. A leader should cultivate a style of management that their people can relate to, which shows how their confidence, commitment and values will carry the organization forward.
DURATION : 3.5 mins

Effective Project Management

Wed, 08 Feb 2012 13:00:00 GMT

The demand for greater efficiency in today's workplace requires that work be organised according to specific jobs, or projects. This course covers the basics of managing a project, and a project can be defined as a temporary endeavour, which consists of a sequence of connected events.

Effective Workplace Relationships

Wed, 08 Feb 2012 13:00:00 GMT

The skills related to communication, getting along with others, and resolving interpersonal problems in the workplace will draw from your experience outside of the workplace. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Email Use and Abuse

Wed, 08 Feb 2012 13:00:00 GMT

Harassment, discrimination, privacy and illegal activities such as distribution of viruses and pornography are all areas for caution when you use email. This film will inform you on these issues.
DURATION : 19.5 mins

Emotional Intelligence

Wed, 08 Feb 2012 13:00:00 GMT

This program provides an excellent overview of this topic and includes commentary from EI experts Daniel Goleman, Peter Salovey and others. It shows you how a proper understanding and use of emotions can help you be a more effective worker and better communicator.
DURATION : 26 mins, plus discussion segments

Emotional Intelligence (Manufacturing Version)

Wed, 08 Feb 2012 13:00:00 GMT

Set in a manufacturing environment, this program provides an excellent overview of this topic and includes commentary from EI experts Daniel Goleman, Peter Salovey and others. It shows you how a proper understanding and use of emotions can help you be a more effective worker and better communicator.
DURATION : 26 mins, plus discussion segments

Empower Your People To Deliver

Wed, 08 Feb 2012 13:00:00 GMT

To empower your people you must create a common vision of what you want to achieve, and then show them how they can make that happen. Once people understand what their contribution is, they will feel very empowered.
DURATION : 3-5 mins

Empowerment

Wed, 08 Feb 2012 13:00:00 GMT

This story of staff empowerment begins when staff are given independence, information is shared, budgets are set, a system of internal customer service is implemented and everyone is expected to contribute to quality improvement.
DURATION : 12 mins

Encouraging Mentoring

Wed, 08 Feb 2012 13:00:00 GMT

This program gives insight into why adults would want to become mentors and how you can encourage this beneficial way of learning.
DURATION : 16 mins

English for Business Purposes

Wed, 08 Feb 2012 13:00:00 GMT

The international business world requires today's businessmen and women to speak with confidence and ease face-to-face, on the telephone, or in written form, with managers, colleagues and clients. This 6-week course is designed to enable participants to communicate in English effectively and with confidence in an international business environment.

Essential Interview Skills

Wed, 08 Feb 2012 13:00:00 GMT

This film offers practical interview skills development for young people gaining entry into the workforce for the first time, those seeking a change in employment. Role plays are used to demonstrate how to best answer questions and make the most of the interview opportunity.
DURATION : 40 mins

Establish Your Personal Brand

Wed, 08 Feb 2012 13:00:00 GMT

Every leader should have a personal brand that is a reflection of their business, company and personal values. Once you establish a personal brand you must live up to it every day. Do not compromise your brand values, because it is much harder to re-establish them than to establish them the first time around.
DURATION : 5 mins

Ethics 4 Everyone

Wed, 08 Feb 2012 13:00:00 GMT

Featuring prominent ethicist and author Eric Harvey, this highly effective and compelling ethics film offers several tools and strategies for helping people consistently do What is right.
DURATION : 14 mins

Everybody is in Sales

Wed, 08 Feb 2012 13:00:00 GMT

Everybody is in some way responsible for sales. Key learning areas include:- Taking responsibility for customer enquiries- Knowing the company and its products- Treating everyone as a potential customer.
DURATION : 17 mins

Everybody s In Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This program will entertain you whilst underlining some of the most important principles of customer service.
DURATION : 17 mins

Exchange 2000 Administration MCSE 70-224 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to aid users in their preparation for the MCSE 70-224 examination. It covers topics relevant to the administration of Microsoft Exchange 2000. It examines how to install and integrate Exchange 2000, create and manage recipient objects, groups, and connectors, and how to display instant messaging and administer chat services.

Execution

Wed, 08 Feb 2012 13:00:00 GMT

Achieving top performance requires outstanding execution as well as a good strategy. Improving execution can have huge results on a companys overall performance, and leading by example by personally making these changes helps to instill this ethic.
DURATION : 3.5 mins

Financial Services - Accounts Clerical (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

This course will equip you to offer exceptional financial services under the direction and leadership of another accountant.

Financial Services - Bookkeeping (Cert IV)

Wed, 08 Feb 2012 13:00:00 GMT

Looking to update or skills or enter a new industry? This is the course for you. Designed to offer the quality training you're looking for over a short space of time. Balance your life and your training at the same time! Study just one day or evening per week and complete your assignments in your own time

Find Time To Think And Focus

Wed, 08 Feb 2012 13:00:00 GMT

Everyone faces the same basic challenges--work, finances, and family--but some leaders are more successful at meeting life's demands than others. Heather Dawson shares her view on how to gain a better quality of life while running the rat race.
DURATION : 2 mins

Find Your Personal Communication Style

Wed, 08 Feb 2012 13:00:00 GMT

When communicating to a group it is important to find your own personal style. Research the audience, know the content, and Do not try to speak in a manner that is not comfortable to you.
DURATION : 4 mins

Fire Safety - It is No Laughing Matter

Wed, 08 Feb 2012 13:00:00 GMT

This program depicts a buffoonish worker experiencing a series of hot happenings. Through his ineptitude, we learn what not to do when a fire breaks out and consequently, we also learn the right way to attack a fire and protect people and property.
DURATION : 22 mins

First Aid

Wed, 08 Feb 2012 13:00:00 GMT

1 day course First Aid Course training 900am - 400pm $250.00 per student

Five Forbidden Phrases

Wed, 08 Feb 2012 13:00:00 GMT

This program shows the Five Forbidden Phrases� of Customer Service followed by the Positive Alternatives they should be using instead.
DURATION : 18 mins

Five Questions Every Leader Has To Ask

Wed, 08 Feb 2012 13:00:00 GMT

Whether you are working to institute a change initiative, resolve conflict, raise customer satisfaction, launch a new product or address a specific workplace challenge, as a leader you can use this program.
DURATION : 27 mins

Flash 8 Series

Wed, 08 Feb 2012 13:00:00 GMT

Flash is a tool for delivering interactivity and animation on Web sites. This series walks you through the new and improved features found in Flash 8.

Flash MX 2004 Series

Wed, 08 Feb 2012 13:00:00 GMT

Flash MX 2004 teaches learners how to create animated web graphics and movies from scratch. Learners will be able to apply their knowledge to the creation of both dynamic and interactive Web graphics and applications.

Flash MX ActionScript Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces the student to the ActionScript programming language and its capabilities, covering basic programming concepts such as objects, actions, arrays, and variables.

Flash MX Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides a practical guide for using Macromedia Flash MX to create animations and interactive Web sites. The Flash MX series presents information for intermediate to advanced media designers and developers who want to learn the latest techniques for animating graphics and enhancing visual media with sound and music.

Flawless Leadership

Wed, 08 Feb 2012 13:00:00 GMT

Developed from the intense mission-oriented environment of military fighter pilots, this exciting lesson teaches the student the combat-proven steps toward organizing, communicating with the team, and motivating the team toward mission accomplishment.
DURATION : 18 mins

Focus On Four Or Five Things

Wed, 08 Feb 2012 13:00:00 GMT

Never have a list that comprises more than four or five things to do at any one time. Concentrating on these few things, and making them a high priority, is the best form of time management.
DURATION : 3 mins

Focus On Strengths

Wed, 08 Feb 2012 13:00:00 GMT

Always focus on people's strengths rather than complaining about their shortcomings - otherwise you could miss valuable attributes that are of benefit to the company.
DURATION : 2 mins

Focus On Your Biggest Clients

Wed, 08 Feb 2012 13:00:00 GMT

Too many companies spend too little time on their top clients. Mel Lagomasino, Chief Executive Officer of Asset Management Advisors, shares an example of how selling off a portion of the company's client base resulted in a 50% increase in business.
DURATION : 3 mins

FOCUS Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for both FOCUS end users and application developers. It covers basic FOCUS concepts and terminology, its file structure, and the Master File Description. It details application developer facilities, and covers using FOCUS with TED, creating reports, graphs, and file definitions, and looks at data manipulation and screening techniques.

Follow It Up

Wed, 08 Feb 2012 13:00:00 GMT

If people work their socks off to meet a deadline, you must check back and give them the chance to show it, Sir Gerry Robinson explains.
DURATION : 3-5 mins

Follow It Up

Wed, 08 Feb 2012 13:00:00 GMT

A simple, regular follow-up to a conversation or meeting is amazingly effective in making sure things get done. If people know a leader will come back to them to check on the progress of the agreed aim, they are much more likely to make sure they deliver on what has been discussed.
DURATION : 4 mins

Foundation Skills To Thrive In A Faster World

Wed, 08 Feb 2012 13:00:00 GMT

In today's global economy, the insistence on moving faster than ever is constantly increasing. Heather Dawson shares the three fundamental skills that executives need to succeed in a demanding environment.
DURATION : 4 mins

Four C s of Coaching Skills

Wed, 08 Feb 2012 13:00:00 GMT

This content-rich training tool explains the differences between training, coaching, and counselling and illustrates our proven Four Cs of Coaching Model.
DURATION : 25 mins

From Curt to Courteous

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to understand and be understood in spoken and written service situations.
DURATION : 23 mins

Frontline Management (Cert IV)

Wed, 08 Feb 2012 13:00:00 GMT

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

Fun is Good

Wed, 08 Feb 2012 13:00:00 GMT

In this film You will see a workgroup that is passionate about work. Having fun on the job makes employees more creative, more productive, and ultimately more satisfied.
DURATION : 14 mins

General Hospitable: Keeping Your Patients Satisified

Wed, 08 Feb 2012 13:00:00 GMT

This film is filled with customer service tips you can put to use immediately, and provides you with a vision of what your facility can be.
DURATION : 20 mins, plus discussion segments

Get Senior Management To Experience Your Challenges

Wed, 08 Feb 2012 13:00:00 GMT

To get a better understanding of certain situations, it's important for senior management to experience the situation firsthand rather than rely on employees to relay the story.
DURATION : 3 mins

Get Smart about Office Safety

Wed, 08 Feb 2012 13:00:00 GMT

This film looks at common safety hazards in the office.
DURATION : 12 mins

Getting a Handle on Stress

Wed, 08 Feb 2012 13:00:00 GMT

This program covers the following topics: How long term stress affects individuals; Ways to stress proof your body; Relaxation exercises; Where does stress come from; Work issues; Making time for you.
DURATION : 22 mins

Getting Out Of The Boardroom

Wed, 08 Feb 2012 13:00:00 GMT

Senior managers need to get out of the Boardroom and onto the shop floor if the vision they have for the business is to become a reality.
DURATION : 2.5 mins

Getting The Best Out Of A Diverse Team

Wed, 08 Feb 2012 13:00:00 GMT

As a leader, make it part of your personal agenda to properly harness the diversity of those around you. Encouraging diversity through fostering mutual respect in teams can also help create new solutions to old problems.
DURATION : 4 mins

Getting The Best Out Of A Team

Wed, 08 Feb 2012 13:00:00 GMT

We succeed or fail together, says Michael Dell. In this lesson, he explains strategy for developing a team of people who are engaged and committed to doing their best.
DURATION : 3-5 mins

Giving & Receiving Feedback

Wed, 08 Feb 2012 13:00:00 GMT

Set in both an office and warehouse situation, this program shows how feedback, given and received correctly, can turn poor performances around. This will focus on how to set clear goals and expectations through feedback.
DURATION : 17 mins

Good Leaders Need To Be Good Teachers

Wed, 08 Feb 2012 13:00:00 GMT

One of the best ways to broaden the experiences of junior staff is to have senior leaders teach what they've learned. Gill Rider shows that by doing this, organizations not only show how important teaching is to the organization but also get its leaders to realize its importance firsthand.
DURATION : 3-5 mins

Gov't School Support Services (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

This specialist qualification covers competencies required by those providing school support services in government schools in a range of functions such as finance, administration, technology, scientific assistance, library assistance, disability support, hospitality, janitorial and grounds services. It is not targeted at teacher aid occupations.

Gov't School Support Services (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

Gov't Statutory Compliance (Cert IV)

Wed, 08 Feb 2012 13:00:00 GMT

This specialist qualification covers the competencies required by those responsible for ensuring statutory compliance with the requirements of legislation, regulations, and government and organisational policy.

Grammar Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for users who want to improve their grammar skills in a business setting. It examines sentence structure in detail, including parts of speech, subject/verb agreement, use of pronouns, and irregular verbs. Punctuation is discussed, including the proper use of apostrophes, quotation marks, capital letters, numbers, and abbreviations.

Great Brands Are Built On Lasting Values

Wed, 08 Feb 2012 13:00:00 GMT

Integrity, trust and honesty are the lasting values upon which great brands are built. Building these values into the vision of the organization resonates positively with employees, customers and suppliers alike.
DURATION : 3 mins

Group Think 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film answers the question - how do groups really make decisions and gives an understanding of the eight symptoms and strategies to avoid classic errors in group thinking.
DURATION : 24 mins

GroupWise 5.5 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces you to Novell's GroupWise 5.5. In this series, you will learn how to use the features of GroupWise to send and receive e-mail, set up appointments and discussion groups, create task lists and manage your schedule.

GroupWise 6.5 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces the learner to the capabilities of Novell GroupWise 6.5. GroupWise is a collaboration tool that helps manage email communications, calendars, tasks, and documents within a group of people.

GUI Design Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to the primary concepts and tasks involved in graphical user interface (GUI) design. It identifies the characteristics of an effective GUI, describes usability factors, and examines the design principles of consistency, user feedback, information filtering, and the conceptual model.

Handling Angry Customers

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you:1. How to handle angry customers2. 5 principles about anger
DURATION : 19.5 mins

Handling Angry Customers over the Phone

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to convert angry customers into satisfied customers by using the following:- A rational rather than emotional approach- Why active listening skills are so important- Avoiding negative words and phrases
DURATION : 15 mins

Handling Grievances (When the Unexpected Happens)

Wed, 08 Feb 2012 13:00:00 GMT

This film includes a series of vignettes outlining different types of discrimination that can arise in the workplace and the outcomes that arise from employee complaints
DURATION : 14 mins

Handling Inbound Calls

Wed, 08 Feb 2012 13:00:00 GMT

This film takes a look at both large call centre and small businesses handling complaints and you will learn about being patient and responsive but at the same time getting the matter dealt with efficiently. Tips on improving your phone manner and keeping your cool include:- Different inbound uses- Listening to customers- Difficult customers
DURATION : 20 mins

Handling Objections

Wed, 08 Feb 2012 13:00:00 GMT

This program focuses on:- Recognise the difference between simple objections and genuine reasons not to buy.- Take the fear out of objections.- Examine common objections in your business.
DURATION : 20 mins

Handling Price Objections

Wed, 08 Feb 2012 13:00:00 GMT

This looks at the following four price objections and show you how to handle them:- 'I can't see the value in it'- 'I can't afford it'
DURATION : 14 mins

Have A Vision Of The Future

Wed, 08 Feb 2012 13:00:00 GMT

Having a vision for your future is important in any arena. Olympic skater Peggy Fleming describes the importance of vision in her athletic career, and translates that to how you can use vision to empower your business career.
DURATION : 3 mins

Having A Long-Term Vision

Wed, 08 Feb 2012 13:00:00 GMT

Whatever stage you are at in a business, always think long-term. By looking ahead you can set yourself targets and goals, and have a real, defined benchmark by which to measure your progress and success.
DURATION : 3 mins

Having Courage In Difficult Times

Wed, 08 Feb 2012 13:00:00 GMT

Have courage in difficult times and Do not let adversity get you down; you will succeed as long as you continue to believe your cause is right.
DURATION : 6 mins

Heidi De Santo s Guide To Relaxation

Wed, 08 Feb 2012 13:00:00 GMT

A guide to relaxation
DURATION : 12 mins

Helicopter Quality

Wed, 08 Feb 2012 13:00:00 GMT

People's performance is directly linked to their level of interest in their jobs. Encourage them to see the wider picture by rising above their current situation and exploring their ability for development, while mentoring their progress.
DURATION : 4.5 mins

High Price of Discrimination (Corporate Version)

Wed, 08 Feb 2012 13:00:00 GMT

This program addresses the issue of discrimination, aiming to make all Australian employers and employees aware of both their rights and responsibilities in this important area of workplace and workforce.
DURATION : 30 mins

High Price of Discrimination (Industrial Version)

Wed, 08 Feb 2012 13:00:00 GMT

How Leaders Should Create A Culture Of Growth

Wed, 08 Feb 2012 13:00:00 GMT

The only organizations that can win continually are those that can create a culture of growth. To facilitate this, the role of the leader is to create a stage where everyone else can show off.
DURATION : 4 mins

How to Apply Make-up

Wed, 08 Feb 2012 13:00:00 GMT

Put your best face forward with these tricks of the make-up trade. From applying facials to concealing blemishes and adding the finishing touches with lipstick and blusher, this course covers all the essentials. It even shows you how to enhance your best features for the photographer's lens, and it makes a great foundation for further beauty training.

How to Avoid Emotional Leakage

Wed, 08 Feb 2012 13:00:00 GMT

Have you ever had a bad day and then barked at a coworker? We call it Emotional Leakage and this program will help realize how damaging this behavior can be.
DURATION : 7 mins

How to Deal With the Foreign Accent

Wed, 08 Feb 2012 13:00:00 GMT

This program explains that all callers are created equal and offers techniques which will make communications easier with foreign language customers.
DURATION : 12 mins

How to Handle the Irate Customer

Wed, 08 Feb 2012 13:00:00 GMT

This film show you how to use the proven ASAP technique for handling irate customers.
DURATION : 12 mins

How to Say No and Maintain Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This program looks at the techniques that are likely to antagonise the customer to make sure you don't antagonise yours.
DURATION : 17 mins

How to Sell Yourself

Wed, 08 Feb 2012 13:00:00 GMT

Show you how to sell yourself and make people like you. Some of the behaviours identified are:- Taking a genuine interest in others- Learning to be a good listener- Making others feel importantThis film will help you become a better and more popular conversationalist.
DURATION : 10 mins

How to Treat Every Caller as a Welcome Guest

Wed, 08 Feb 2012 13:00:00 GMT

Loaded with fresh tips and suggestions, this *how to* program will immediately improve your performance and make it easy to do business with you.
DURATION : 10 mins

I will think about it

Wed, 08 Feb 2012 13:00:00 GMT

This will show you how to use technique to prevent customers from using stalling devices such as *I will think about it*. Once the real objection is uncovered, they can then go about handling the objection and closing the sale.
DURATION : 8 mins

If You areGoing To Lead, Trust Your Judgment

Wed, 08 Feb 2012 13:00:00 GMT

It is important for leaders to have a vision of where they want to go. Leaders will be challenged in their decisions, but great leaders have strength of conviction and an understanding that they have a responsibility to think through what they are doing before rushing too quickly into action.
DURATION : 5 mins

If You areNot Diverse, You areNot Relevant

Wed, 08 Feb 2012 13:00:00 GMT

Terms like affirmative action or equal employment opportunity can sometimes create a negative impression when associated with corporate diversity. Ivan Seidenberg reminds us that diversity need not be studied nor forced, but rather implemented with simple and non-intrusive, yet effective practices.
DURATION : 4 mins

IIS 6 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series will provide you with the basic knowledge needed to administer IIS 6.

In A Crisis, Take Control

Wed, 08 Feb 2012 13:00:00 GMT

Because of external factors, many business decisions can come to a crisis. How leaders handle that crisis can make all the difference, no matter how small - or big - the contract or consequences. Sarian Bouma describes what it takes to successfully handle a crisis.
DURATION : 5.5 mins

Increasing Productivity

Wed, 08 Feb 2012 13:00:00 GMT

This film looks at the ways - sometimes unorthodox - you can crank up your results. It shows you how to increase the number and value of sales made for the amount of time you put in.
DURATION : 20 mins

Inside Every CEO There is A Human Being

Wed, 08 Feb 2012 13:00:00 GMT

Mark Goyder reminds us that CEOs are people, too, in this lesson about pushing for honesty.
DURATION : 4.5 mins

Instructional Design Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to learning theory and the instructional design process, tactics for identifying the need for instruction. It also examines the roles of the designer and other personnel in the process.

Integrated Leadership

Wed, 08 Feb 2012 13:00:00 GMT

Is it possible to have both a successful business and personal life? According to William George it is, but there are trade-offs to be made.
DURATION : 5 mins

Integrity And Trust Deliver Results

Wed, 08 Feb 2012 13:00:00 GMT

Top CEO-finder Gerry Roche shares his insights into putting the two most valued qualities in business to work and to recruiting the right people.
DURATION : 3-5 mins

Intercultural Communication

Wed, 08 Feb 2012 13:00:00 GMT

Areas covered include the basics of culture, non-verbal communication, language issues, formality, communication styles, hierarchy, approach to time, etiquette and managerial styles.
DURATION : 40 mins

Interior Design Basics

Wed, 08 Feb 2012 13:00:00 GMT

Discover how to transform your place from dull to dazzling, using the expert tutorials of this course. From colours, designs and patterns, to textures and lighting, it will arm you with all the knowledge you need to make your home shine. Everyone will be asking for the name of your stylist!

Internal Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This film defines the concept of customer service and demonstrates how treating internal departments as customers undoubtedly leads to greater efficiency, an improved work environment and increased service levels to external customers.
DURATION : 15 mins

International Computer Driving Licence (ICDL)

Wed, 08 Feb 2012 13:00:00 GMT

InterAction's ICDL courses are packed with practical lessons and simulation that were developed in Australia.

International Computer Driving Licence (ICDL)

Wed, 08 Feb 2012 13:00:00 GMT

InterAction's ICDL courses are packed with practical lessons and simulation that were developed in Australia.

International Computer Driving Licence (ICDL) - School Licence

Wed, 08 Feb 2012 13:00:00 GMT

InterAction's ICDL courses are packed with practical lessons and simulation that were developed in Australia.

International Computer Driving Licence (ICDL) - School Licence

Wed, 08 Feb 2012 13:00:00 GMT

InterAction's ICDL courses are packed with practical lessons and simulation that were developed in Australia.

International Computer Driving Licence (ICDL) Enterprise Licence

Wed, 08 Feb 2012 13:00:00 GMT

InterAction's ICDL courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn the ICDL.

International Computer Driving Licence (ICDL) Enterprise Licence

Wed, 08 Feb 2012 13:00:00 GMT

InterAction's ICDL courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn the ICDL.

International Negotiation

Wed, 08 Feb 2012 13:00:00 GMT

For business personnel looking for answers to the following common questions, International Negotiation offers the answers:- What are the differences in negotiating styles across cultures?- Is their any etiquette that surrounds negotiations where I am going?- Who should and should not be on my team?
DURATION : 45 mins

Internet as a Business Tool

Wed, 08 Feb 2012 13:00:00 GMT

The Internet can save you time and money, and it can make you time and money. Whether you own a business or work for one, being able to use the Internet effectively is critical. This title offers two ready to deliver courses covering the basics of how you can use the Internet for selling, researching and communicating in business.

Internet as a Business Tool

Wed, 08 Feb 2012 13:00:00 GMT

Internet Marketing Series

Wed, 08 Feb 2012 13:00:00 GMT

This series examines topics related to creating an e-business. After providing an introduction to e-commerce, the series examines how to start an e-business, establishing a business presence, and creating critical applications.

Internet Marketing Series

Wed, 08 Feb 2012 13:00:00 GMT

Internet Marketing Series

Wed, 08 Feb 2012 13:00:00 GMT

Interview Skills Series

Wed, 08 Feb 2012 13:00:00 GMT

This series examines the interview process, from obtaining an invitation to an interview to follow-up after the interview. The employer's perspective is discussed, and interview preparation is covered in detail. Proper interview demeanor, including listening and answering, asking questions, effective communication, and negotiating is discussed.

Introduction to Floral Design (Christmas)

Wed, 08 Feb 2012 13:00:00 GMT

Bring some floral magic to the festive season with the help of this practical course packed full of techniques and tips. You'll discover the best flowers to use, striking colour combinations and ways to make your floral creations last longer - everything you need to create an eye-catching display.

Introduction to Floral Design (Weddings)

Wed, 08 Feb 2012 13:00:00 GMT

Every woman's big day deserves fabulous flowers, and with the help of this course, your floral designs may get more attention than the bride! Learn the floristry and wiring techniques to craft bouquets and corsages, and get to know which flowers work best and how to keep them fresh - everything you need create your own floral designs.

Introduction to MYOB

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for people who wish to know how to use MYOB to manage accounts, create purchase orders and sales invoices, track debtors and creditors, and fulfil BAS and GST obligations.

Introduction to Quickbooks

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for people who want to know how to use the software QuickBooks for small business bookkeeping. A hands-on approach is taken during this course. The exercises are designed to impart relevant skills and knowledge by having participants work through real-life examples and scenarios.

Introduction to Return to Work (RTW) Co-ordination

Wed, 08 Feb 2012 13:00:00 GMT

The aim of this course is to develop basic skills and knowledge in the management of workplace injuries

Invest Time In Building Teams

Wed, 08 Feb 2012 13:00:00 GMT

A good team of people is a hugely valuable asset. Rio Tinto's Paul Skinner shares practical ways for selecting, building and nurturing your people.
DURATION : 3-5 mins

Investigative Services (Cert III)

Wed, 08 Feb 2012 13:00:00 GMT

The Private Investigator course is Nationally Accredited and offers you a specialist pathway into Factual and Surveillance Investigations. Private investigator training allows you to persue a career in conducting Private investigations.

Investing Fundamentals Series

Wed, 08 Feb 2012 13:00:00 GMT

This series covers basic investing information and strategies. Fundamental topics covered include planning your financial goals, budgeting, managing diversification and risk, and options for retirement savings.

Investing Fundamentals Series

Wed, 08 Feb 2012 13:00:00 GMT

Investing Fundamentals Series

Wed, 08 Feb 2012 13:00:00 GMT

Involving Customers In The Change Process

Wed, 08 Feb 2012 13:00:00 GMT

Ken Freeman talks about the drastic measures he took as a leader to help employees understand and meet the needs of customers and, ultimately, restore profitability to a business that had been operating in the red for 15 years.
DURATION : 6 mins

ISPF Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to ISPF. It explains the components of ISPF, container objects, navigation, and customization. Basic program development is discussed, including the use of data sets and commands. Advanced topics include the CANCEL, SAVE, VIEW, and BROWSE commands, edit features, and program development utilities.

IT 180 Degrees Pathways Program

Wed, 08 Feb 2012 13:00:00 GMT

IT Futures Pathway Program is designed to offer what the recent IT graduate wants. It keeps in mind the whole IT recruitment process by thinking about what Employer's want and what Candidate's need to have. Work Experience, Job Assistance, Internationally Recognised IT Certification, Official Courseware, Resume Feedback, Interview Coaching and more.

IT 270 Degrees Pathways Program

Wed, 08 Feb 2012 13:00:00 GMT

IT 360 Degrees Pathways Program

Wed, 08 Feb 2012 13:00:00 GMT

IT 90 Degrees Pathways Program

Wed, 08 Feb 2012 13:00:00 GMT

It is A Dogs World 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you: - The patient experience from the patients point of view - Easy ways to reassure people at critical points in their medical journey
DURATION : 14 mins

It Is Better To Be Clear Than To Be Right

Wed, 08 Feb 2012 13:00:00 GMT

Some executives put up a front in which they need to be right all the time. This same attitude is often carried out by their employees - which stunts the companys operations and, potentially, their growth. Ping Fu outlines a much better approach, one that strengthens the companys culture and bottom line.
DURATION : 3.5 mins

It is Up To You

Wed, 08 Feb 2012 13:00:00 GMT

When customers walk into an organization, they perceive the service giver as the company. Therefore, It is up to you to take responsibility for those customers. Nothing puts the customer off quicker than a service giver who says sorry, It is not my job or -gee, I Do not know-. Treating customers with warmth and respect helps at all times and will help to make sure your customers remain with your organization.
DURATION : 10 mins

ITIL (IT Infrastructure Library) Foundation Exam

Wed, 08 Feb 2012 13:00:00 GMT

The IT Infrastructure Library (ITIL) provides a set of concepts, policies and procedures for managing IT infrastructure, development and operations. The ITIL Foundation certification course is the first in a portfolio of ITIL certification courses.

Java 1.2 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides instruction in the basics of the Java 1.2 programming language. An explanation of how Java programs work and creating a basic program is provided. Programming topics covered include using variables and strings, conditional tests, and loops.

Java 2 5.0 Programming Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces the learner to the fundamentals of Java programming. It starts with the basics, such as how to compile and run a Java program; discusses Java language keywords; and concludes with advanced features such as multithreaded programming, generics, and applets.

Java 2 Enterprise Design Series

Wed, 08 Feb 2012 13:00:00 GMT

This course provides an overview of Web browsers and servers and explains several forms of Web enabling. It also explains the differences between J2EE-based Web programming techniques and traditional Web programming techniques. It concludes with a discussion of XML and its integration with Java.

Java 2 Programmer Certification 310-035 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of the Java programming language. It prepares the experienced Java programmer for the Java 2 Programmer Certification Exam 310-035.

Java Web Services

Wed, 08 Feb 2012 13:00:00 GMT

The Java Web Services series teaches how to create interactive Web-based services using Java. It also describes the creation of dynamic and interactive Web-based services.

JavaScript Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of the ways JavaScript can be used for adding interactivity to Web content. In addition, frames, cookies, objects, text strings, and a brief history are explained.

JCL Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of the MVS Job Control Language and how to use JCL to code jobstreams. It explains how to build jobstreams and code data sets and procedures, specifying job information, and controlling the job process. Detail information on data sets is provided. Additional topics covered include coding, modifying, and executing procedures.

Junior Level Linux Professional (LPIC-1)

Wed, 08 Feb 2012 13:00:00 GMT

The Junior Level Linux Professional (LPIC-1), offered by the Linux Professional Institute, is a vendor-neutral certification aimed at Linux system administrators. It is designed to be distribution neutral, following the Linux Standard Base and other relevant standards and conventions

Just Go For It!

Wed, 08 Feb 2012 13:00:00 GMT

A leader's awareness of limitations can help him to accurately judge his competence. Cathy Rigby reminds leaders that although this is an admirable quality, sometimes they must throw caution to the winds and take a leap of faith in their abilities.
DURATION : 2.5 mins

Know When To Fold Your Hand

Wed, 08 Feb 2012 13:00:00 GMT

During times of change in the business culture, it is important for leaders to reassess whether their personal goals and values match those of the business and recognize that, at times, it's better to step down and take on new challenges elsewhere.
DURATION : 4 mins

Know When To Leave

Wed, 08 Feb 2012 13:00:00 GMT

Knowing the right time to leave a company is imperative, as leaders who stay on too long can be disruptive and have a negative impact on the business.
DURATION : 4 mins

Leaders Are Made, Not Born

Wed, 08 Feb 2012 13:00:00 GMT

Leadership, like any other skill, can be developed and acquired. It takes time, energy and determination, but by having the right attitude to self-improvement you can understand your own strengths and weaknesses to become a better leader.
DURATION : 3.5 mins

Leaders Of Character

Wed, 08 Feb 2012 13:00:00 GMT

Discover how to bring character-driven leadership into your own organisational culture.This film shows you how, from their first day to their last, cadets learn and apply the leadership principles that will take them to greatness, whether on the battlefield or in the boardroom. See West Point graduates, now in private-sector leadership positions, putting their skills to work.
DURATION : 37 mins

Leadership 24/7

Wed, 08 Feb 2012 13:00:00 GMT

A leader's chance informal communication or personal interaction is often far more impactful than a structured or formal meeting, and being in such a position of influence a leader must live the values they stand for 24 hours a day, seven days a week.
DURATION : 5 mins

Leadership and Motivation

Wed, 08 Feb 2012 13:00:00 GMT

Leadership is the art of influencing and directing people in such a way that will win their obedience, confidence, respect and loyal cooperation in achieving common objectives. Motivation is a complex process that requires an understanding of the needs, wants and expectations of people.

Leadership Is Not A Popularity Contest

Wed, 08 Feb 2012 13:00:00 GMT

Effective and decisive leadership will mean making unpopular decisions at times, so Do not confuse popularity with making the right choices. People will respect you for it in the end.
DURATION : 4 mins

Leadership Is What You Do, Not What You Say

Wed, 08 Feb 2012 13:00:00 GMT

Clive Mather reminds us that actions are more important than words and shows you how to lead by example and use your power deliberately.
DURATION : 5 mins

Leadership Is What You Do, Not What You Say

Wed, 08 Feb 2012 13:00:00 GMT

When a leader gets to the top of an organization their leadership style is demonstrated through their actions rather than their rhetoric. So a good leader should use their personal leadership to get out around the organization, be visible and model what matters to them.
DURATION : 5 mins

LEAN Health - Sydney

Wed, 08 Feb 2012 13:00:00 GMT

Lean Health focuses improvement efforts on things that matter to patients and clinicians, and on the things that cause them stress and get in the way of good care. The aim is improving Customer-Perceived Value: what the patient really wants. This is achieved by applying proven Lean techniques to remove waste, mistakes, and queues to improve the flow of patients through healthcare processes.

LEAN Manufacturing - Brisbane

Wed, 08 Feb 2012 13:00:00 GMT

Lean programs offer a proven roadmap for continuous improvement within organizations. The KT approach to Lean drives business success by combining KT critical thinking and Lean processes. KT Lean training promotes data-driven actions that accelerate results and ensure financial success with every project implementation. It helps you improve quality, build customer satisfaction, and achieve competitive advantage.

LEAN Manufacturing - Brisbane

Wed, 08 Feb 2012 13:00:00 GMT

LEAN Office - Melbourne

Wed, 08 Feb 2012 13:00:00 GMT

LEAN Office - Melbourne

Wed, 08 Feb 2012 13:00:00 GMT

LEAN Office - Sydney

Wed, 08 Feb 2012 13:00:00 GMT

Learn Bookkeeping I & II

Wed, 08 Feb 2012 13:00:00 GMT

There are certain skills you need to become a successful bookkeeper. The ICI bookkeeping course is designed in conjunction with the Federal Government and bookkeeping industry and helps you learn the skills needed quickly.

Learn to Sew

Wed, 08 Feb 2012 13:00:00 GMT

Your creative and practical sides will both enjoy this course, which shows you how to make and mend clothes. From stitches and seams to sewing machines, it leads you through all the basics, and you'll be able to showcase your skills by making an apron as one of your assignments. This course could even inspire you to take further dressmaking training if you're planning a career in the trade.

Linux Red Hat Technician RHCT RH202 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides both theoretical and practical information about the topics covered on the Red Hat Certified Technician exam. Learners will learn how to install and configure Linux Red Hat, as well as how to perform routine administrative and maintenance tasks.

Linux Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides a general overview of the Linux operating system. Topics include partitioning and the boot process, basic system configuration, file management, and text stream processing.

Linux Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides a general overview of the Linux operating system. Topics include partitioning and the boot process, basic system configuration, file management, and text stream processing.

Listening To Customers

Wed, 08 Feb 2012 13:00:00 GMT

A good relationship with your customers is vital. Drawing on his experience in retail, Lord MacLaurin shows how to get it right for your company.
DURATION : 4 mins

Little Things mean a lot: Microinequities to micro-affirmations

Wed, 08 Feb 2012 13:00:00 GMT

This program combines a compelling business case with practical strategies individuals, teams and leaders can use to counter microinequities while building high performance work environments.
DURATION : 22 mins

Lotus Notes 6.5

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn how to work with Lotus Notes. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Maintaining Customer Relationships

Wed, 08 Feb 2012 13:00:00 GMT

This program emphasizes the importance of follow up after the sale and gives realistic examples of how to handle the five most common follow-up scenarios.
DURATION : 14 mins

Make The Tough Call, Then Act

Wed, 08 Feb 2012 13:00:00 GMT

The toughest decisions for any leader come when divided opinions require them to make the ultimate call on a particular scenario. Once that tough call has been made, a leader should adhere to the decision and implement it with confidence, passion and a sense of calm.
DURATION : 6 mins

Making An Impact As A New Leader

Wed, 08 Feb 2012 13:00:00 GMT

Creating a positive impression as a new leader takes both skill and tact. Christine Bartlett relates her experience entering the firm of Jones Lang LaSalle as CEO as a woman and industry outsider.
DURATION : 5 mins

Making Teams Work

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to make teams work through:- Hearing others and being heard- Problem solving
DURATION : 18 mins

Manage Meetings (BSBADM502B)

Wed, 08 Feb 2012 13:00:00 GMT

Since humans first walked the earth, we have come together in small groups to plan, make decisions, learn from and support each other, and have fun. Meetings are a part of our culture. We have even developed technology that allows people in different cities, states and countries to meet. Learn how to manage them effectively.

Managing Diversity

Wed, 08 Feb 2012 13:00:00 GMT

You will learn how to:- Identify the purpose and benefits of recognizing and managing diversity- Identify direct and indirect discrimination in the workplace- Understand what is needed to eliminate
DURATION : 17 mins

Managing Front Line Staff

Wed, 08 Feb 2012 13:00:00 GMT

This film looks at the elements of managing front line staff including:- Personal Management Style (including coaching and counselling)- Empowering Staff- Continuous Improvement- Emotional Labour
DURATION : 17 mins

Managing Internal Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how implementing a company policy of providing good internal customer service to all fellow employees requires more work than passing around some memos and making a few stirring speeches.
DURATION : 17 mins

Managing People

Wed, 08 Feb 2012 13:00:00 GMT

Covers:- Personal experiences of management- Different Management styles- Appreciating personal differences- Communication - teaching people
DURATION : 21 mins

Managing Quality Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

Organisational focus on customer service took a leap during the 80s and 90s due in part to the Quality initiative taking place during these decades. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Managing Quality Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

Managing Successful Programmes (Foundation to Advanced Practitioner)

Wed, 08 Feb 2012 13:00:00 GMT

Programme Management is a vital component in the delivery of strategic/business initiative and change.Our Foundation to Advanced Practitioner workshops aim to certify participants in Managing Successful Programmes (MSP), the leading programme management method.

Managing Teams

Wed, 08 Feb 2012 13:00:00 GMT

An important organising structure, teams support integrated decision making and provide complex problem resolution using multi-disciplinary input. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Managing Their Anger

Wed, 08 Feb 2012 13:00:00 GMT

This film is designed to help management and staff plan and prepare for incidents when handling angry customers and includes dramatic recreation and shows how to achieve a mutual satisfying result for the customer and the company.
DURATION : 21 mins

Managing to Achieve Planned Outcomes

Wed, 08 Feb 2012 13:00:00 GMT

This title deals with the skills and knowledge typically required by managers and supervisors to prepare and monitor budgets. It offers a series of ready to deliver courses. You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Managing to Achieve Planned Outcomes

Wed, 08 Feb 2012 13:00:00 GMT

Managing Workplace Information

Wed, 08 Feb 2012 13:00:00 GMT

In this course, we introduce Information Management. We look at capturing organisational knowledge and ideas, as well as structuring systems that allow that information to be used most effectively by the people in your organisation.

Marketing

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to identify new targets and prospects for your products.
DURATION : 3.5 mins

Marketing Information & Research

Wed, 08 Feb 2012 13:00:00 GMT

This course exposes students to the value of sound marketing research. Through careful planning, collection, analysis and implementation, research is an invaluable tool for successful businesses.

Matching Your Actions To Your Words

Wed, 08 Feb 2012 13:00:00 GMT

All CEOs are role models to those who work for them and should assume that their behaviour is being scrutinized alongside their words. As a leader, live out the company values in your personal life too; otherwise people won't believe you actually mean them.
DURATION : 5 mins

MCITP - Microsoft Certified IT Professional

Wed, 08 Feb 2012 13:00:00 GMT

Server administrators are recognized among their peers and managers as leaders in the daily operations management of Windows Server 2008. Demonstrate and communicate your ability to administer Windows Server 2008 systems and increase your organization's return on technology investment by earning the MCITP: Server Administrator certification.

Meet With Success

Wed, 08 Feb 2012 13:00:00 GMT

This film is a story of two employees that are sick of the usual Monday Morning Meetings and set out to put together a new agenda.
DURATION : 24 mins

Meeting and Greeting

Wed, 08 Feb 2012 13:00:00 GMT

This program is about first impressions and demonstrates the importance of starting the customer relationship with a warm greeting.
DURATION : 10 mins

Meeting Robbers

Wed, 08 Feb 2012 13:00:00 GMT

This amusing film shows the seven most-wanted robbers at work. Their aliases: The Show-Off, The Critic, The Whisperer, The Assignment-Misser, The Rambler, The Super-Seller and... The Meeting Leader. See them all here with tips for dealing with them.
DURATION : 20 mins

Mentors, Role Models and Peer Relationships

Wed, 08 Feb 2012 13:00:00 GMT

This program identifies the pros and cons of each and explains mentoring compared to role models and peer relationships.

DURATION : 16 mins

Micro Focus COBOL Workbench 4 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series covers the concepts necessary to understanding the role of the Workbench in the development abd presents some of the tools used to manage files, including GUI File Transfer, File Converter, and Data File Editor. This series also covers how to use the Animator V2 tool to develop and maintain COBOL programs quickly and efficiently.

Microsoft .NET 2.0 App Development MCTS 70-536 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help Visual Basic and C# developers prepare for the Microsoft .NET 2.0 App Development MCTS 70-536 exam. Questions are presented in the same style and cover the same topics as the actual exam. Students will test their knowledge, then receive comprehensive information about the question topic and the possible answers that were presented.

Microsoft .NET 2.0 App Development MCTS 70-536 Series

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft .NET 2.0 Web Development MCTS 70-528 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help Visual Basic and C# developers prepare for the Microsoft .NET 2.0 Web Development MCTS 70-528 exam. Questions are presented in the same style and cover the same topics as the actual exam.

Microsoft .NET 2.0 Web Development MCTS 70-528 Series

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides the learner with an overview of the .NET framework with Visual C# .NET and Visual Studio .NET. It also covers how to use the framework to build applications with forms, components, assemblies, and Web Services.

Microsoft .NET Applications MCSD/MCAD/MCDBA 70-316 Series

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft .NET Architectures MCP/MCSD 70-300 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series helps a learner prepare for the MCP/MCSD 70-300 exam by covering how to break down a case study to expose pertinent facts, create meaningful requirements and specifications for a solution, and develop a .NET solution architecture that is secure and stable. It teaches the development of a solid database model, including normalization, relationships, and Object Role Modeling (ORM).

Microsoft .NET Architectures MCP/MCSD 70-300 Series

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Access 2002 - Access XP

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Access 2002.

Microsoft Access 2007

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Access 2007.

Microsoft Certified - Systems Engineer (MCSE) on Windows Server 2003

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Systems Engineer (MCSE) on Windows Server 2003 validates that you have the required skills to design, implement and administer infrastructure solutions based on Windows Server 2003. With Microsoft being the most popular platform being used today, it is no surprise that the MCSE certification is one of the most popular and widely recognised IT qualifications across the globe.

Microsoft Certified Application Specialist (MCAS) on Office 2007

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Application Specialist (MCAS) certification validates computer desktop skills using the Microsoft Office 2007 suite of business applications.

Microsoft Certified Desktop Support Technician (MCDST)

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Desktop Support Technician (MCDST) certification is an entry-level certification that provides you with the skills to successfully support end-users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.

Microsoft Certified IT Professional (MCITP): Database Developer

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Database Developer credential is the premier qualification for database designers and developers.

Microsoft Certified IT Professional (MCITP): Enterprise Administrator

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Enterprise Administrator credential is the premier certification to highlight and validate your expertise and skill set in the Windows Infrastructure Design in Server 2008.

Microsoft Certified IT Professional (MCITP): Enterprise Messaging Admi

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Enterprise Messaging Administrator credential is the premier qualification for messaging professionals.

Microsoft Certified IT Professional (MCITP): Enterprise Support Tech

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Enterprise Support Technician credential validates the knowledge and skills required to deploy and support the Windows Vista operating system, manage security and troubleshoot network issues

Microsoft Certified IT Professional (MCITP): Server Administrator

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Server Administrator credential is the premier certification to highlight and validate your expertise and skill set in the administration of Microsoft Windows Server 2008.

Microsoft Certified Syst Administrator (MCSA) on Windows Server 200

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Systems Administrator (MCSA) on Windows Server 2003 validates that you have the technical proficiency and expertise to successfully implement, manage and maintain the typically complex computing environment of medium-to- large-sized companies. You will learn to successfully manage and troubleshoot system environments running on the Microsoft Windows operating system.

Microsoft Certified Technology Specialist (MCTS): .NET

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Technology Specialist (MCTS) credential enables professionals to target specific technologies and distinguish themselves by demonstrating in-depth knowledge and expertise in their specialized technologies.

Microsoft Certified Technology Specialist (MCTS): SQL Server 2005

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Technology Specialist (MCTS): SQL Server 2005 credential will develop skills and knowledge to implement and maintain databases using specific instructions and specifications, including understanding how to use tools and the Transact-SQL language, and know how to explore the user interface.

Microsoft Certified Technology Specialist (MCTS): Windows Mobile 5.0

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Certified Technology Specialist (MCTS): Windows Server

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Certified Technology Specialist (MCTS): Windows SharePoint

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2000 Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Building on the skills introduced in our beginner and Intermediate Courses, this course looks at some of the more advanced capabilities of Microsoft Excel. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Excel 2000 Beginner

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn the basics of working with Microsoft Excel. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Excel.

Microsoft Excel 2000 Complete

Wed, 08 Feb 2012 13:00:00 GMT

This special package combines our Beginner, Intermediate and Advanced Courses, to provide a complete suite from beginner through to advanced skills. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Excel 2000 Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will build on the basics of working with Excel. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Excel 2002 - Excel XP Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2002 - Excel XP Complete

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Excel 2002.

Microsoft Excel 2002 - Excel XP Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2003 - Beginner

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2003 Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Building on the skills introduced in our beginner and Intermediate Courses, this course looks at some of the more advanced capabilities of Microsoft Excel.

Microsoft Excel 2003 Complete

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2003 Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2007

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Office Excel 2007 is the newest version of Microsoft's popular spreadsheet program

Microsoft Excel 2007 - Beginner

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2007 - Upgrade

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn the basics of working with the new Microsoft Excel 2007 interface. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Excel.

Microsoft Excel 2007 Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2007 Complete

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel 2007 Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel XP Beginner

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Excel XP Beginner

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Exchange Server 2003 MCSA/MCSE 70-284 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series helps a learner prepare for the MCSA/MCSE 70-284 exam by covering installation, configuration, and troubleshooting techniques for Exchange Server 2003. The series covers, among other topics, managing, monitoring and troubleshooting Exchange computers and organization, as well as managing address lists, security, and the technologies that support Exchange Server 2003.

Microsoft Exchange Server 2007 configuration

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified Technology Specialist (MCTS): Microsoft Exchange Server 2007 - Configuration credential is the premier qualification for messaging professionals.

Microsoft Internet Explorer 6

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn how to work with Internet Explorer 6. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Internet Explorer 6

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Office 2000

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Office 2000.

Microsoft Office 2003

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Office 2003.

Microsoft Office 2007

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Office 2007.

Microsoft Office 97

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Office 97.

Microsoft Office Specialist (MOS) on Office 2003

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Office Specialist (MOS) certification validates computer desktop skills using the Microsoft Office 2003 suite of business applications.

Microsoft Outlook 2000

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Outlook 2000.

Microsoft Outlook 2002 - Outlook XP

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Outlook 2002.

Microsoft Outlook 2003

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Outlook 2003.

Microsoft Outlook 2007

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Outlook 2007.

Microsoft Outlook 98

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Outlook 98.

Microsoft PowerPoint 2000

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn how to work with Microsoft PowerPoint. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft PowerPoint 2002 - PowerPoint XP

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft PowerPoint 2003

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft PowerPoint 2007

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft PowerPoint 2007

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Office PowerPoint 2007 is the newest version of Microsoft's popular presentations program. This four-level course explores nearly all of PowerPoint's many features. Whether you're using PowerPoint for the first time, or have been using it for years, this course will help you make the most of PowerPoint 2007's new features and interface.

Microsoft PowerPoint 97

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Project 2000 Series

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn the basics of working with Microsoft Project. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Project 98 Series

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Project Essentials v2010 (1 day)

Wed, 08 Feb 2012 13:00:00 GMT

This powerful and practical workshop is facilitated by experts and is designed to provide participants with the essential knowledge and skills for planning, scheduling, tracking, controlling and reporting on their projects in Microsoft Project 2010. These skills will be able to be put to immediate and practical use at the completion of the programme.

Microsoft Windows Vista

Wed, 08 Feb 2012 13:00:00 GMT

Learn how Windows Vista can help you, including what it will do for you and how you use it. Detailed interactive courses cover individual features. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes, you will be listening to Australian voices as you learn.

Microsoft Word 2000 Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Building on the skills introduced in our beginner and Intermediate Courses, this course looks at some of the more advanced capabilities of Microsoft Word. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Word 2000 Beginner

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn the basics of working with Microsoft Word. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Word.

Microsoft Word 2000 Complete

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2000 Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will build on the basics of working with Microsoft Word. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn.

Microsoft Word 2002 - Word XP Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Building on the skills introduced in our beginner and Intermediate Courses, this course looks at some of the more advanced capabilities of Microsoft Word.

Microsoft Word 2002 - Word XP Beginner

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2002 - Word XP Complete

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2002 - Word XP Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2003 Advanced

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2003 Beginner

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2007

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Office Word 2007 is the newest version of Microsoft's popular word processing program.

Microsoft Word 2007 Complete

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2007 Intermediate

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft Word 2007 Upgrade

Wed, 08 Feb 2012 13:00:00 GMT

In this course, you will learn the basics of working with the new Microsoft Word 2007 interface. InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Microsoft Word.

Mirosoft Works Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides a comprehensive look at Microsoft Works. It discusses basic tasks for getting started with Works, including operating the Works Task Launcher, using Task Wizards and help, managing documents, printing files, and working with multiple windows and applications. It explains how to use the Works word processor to create and edit documents, and how to format Works documents.

Mission And Vision

Wed, 08 Feb 2012 13:00:00 GMT

Every company should have a clearly defined mission and vision. The mission says what the company is doing; the vision is something that underlies everything you do. It spreads across the whole company, and should be a living vision that everyone believes in, and aspires to achieve.
DURATION : 4.5 mins

Mixing Four Generations In The Workplace - Part 1

Wed, 08 Feb 2012 13:00:00 GMT

This program will educate and stimulate positive interaction and it will also dramatically reduce workplace conflict and provide strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way.
DURATION : 18 mins

Mixing Four Generations In The Workplace - Part 2

Wed, 08 Feb 2012 13:00:00 GMT

This film will provide you with strategies for dealing with recruiting, retaining, and motivating, using the generational differences in a positive way. Key Learning Points:- Acknowledge your team's expectations, not just your own.- Different is neither right nor wrong, just different.- Generational understanding does not take the place of concern for the individual.
DURATION : 18 mins

Motivating Others

Wed, 08 Feb 2012 13:00:00 GMT

This workshop will help supervisors and managers in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It is designed specifically to help busy managers and supervisors understand what employees need to ensure that they have the correct tools to create a motivated workforce, and to give them a starting point for creating champions.

MS Exchange Server 5.5 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help users prepare for the MCSE 70-081 examination, Implementing and Supporting Microsoft Exchange Server 5.5. It covers planning strategies in detail, including planning for installation, migration, backup, administration, and security. The installation and configuration process is explored in detail.

MS Exchange Server 5.5 Series

Wed, 08 Feb 2012 13:00:00 GMT

MVS Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to MVS and JES. It covers basic hardware components, MVS functional areas, and the JES2 and JES3 Job Entry Subsystems. It also describes the many IBM tools and facilities available to use with the MVS operating system, including System Managed Storage.

MYOB Accounting Training Course

Wed, 08 Feb 2012 13:00:00 GMT

The IT Futures MYOB Accounting Training Course is designed to increase productivity by providing the skills and knowledge to use MYOB for a broad range of business purposes.

A hands-on approach is taken and the exercises are designed to impart relevant skills and knowledge by having participants work through real-life examples and scenarios.

MYOB Advanced

Wed, 08 Feb 2012 13:00:00 GMT

The course builds on knowledge gained from within the MYOB Introduction course or your own working knowledge.

MYOB for Public Accountants

Wed, 08 Feb 2012 13:00:00 GMT

Add value to your client services in this feature packed one day intensive course presented by CPA and MYOB Certified Consultants.

MYOB In-a-Day

Wed, 08 Feb 2012 13:00:00 GMT

Learn MYOB essentials, step by step in this fully featured one day course. Who Should Attend: Anyone new to MYOB who wants to fast track their learning & is keen to grasp fundamental use of the software. + free bonus workshop Skill Level: No prior MYOB experience is assumed. Basic PC experience required.

MYOB Introduction Training

Wed, 08 Feb 2012 13:00:00 GMT

From Basics to BAS in 2 days - Don't be misled by others saying Myob can be trained in 1 day

MYOB Payroll Course

Wed, 08 Feb 2012 13:00:00 GMT

This course will equip you to handle the payroll functions within MYOB

Negotiating - Modules 1 & 2

Wed, 08 Feb 2012 13:00:00 GMT

This program comprises six modules and covers the following topics:Module 1. what is negotiation?Module 2. Planning and Preparation
DURATION : 18 mins

Negotiating - Modules 3 & 4

Wed, 08 Feb 2012 13:00:00 GMT

This program comprises six modules and covers the following topics:Module 3. The Language of NegotiationModule 4. Developing Creative Alternatives
DURATION : 25 mins

Negotiating - Modules 5 & 6

Wed, 08 Feb 2012 13:00:00 GMT

This program comprises six modules and covers the following topics:Module 5. Reaching AgreementModule 6. Summarizes the 5 previous modules
DURATION : 17 mins

Negotiating with Confidence

Wed, 08 Feb 2012 13:00:00 GMT

The film covers seven steps of effective negotiation and shows you them in action
DURATION : 11 mins

Negotiation Skills

Wed, 08 Feb 2012 13:00:00 GMT

You negotiate and persuade every day, just by living and working with people. Preparation, confidence and persuasion are skills that will help you to obtain as much as is reasonably possible. In this course you will learn how you can be more influential and persuasive when you negotiate, without resorting to bullying, manipulation or misuse of authority.

Never Forget The Importance Of Details

Wed, 08 Feb 2012 13:00:00 GMT

Avoid the trappings of the executive swivel chair. J.W. Marriott, Jr. explains why getting out of one's comfortable chair and experiencing the world at large fosters the abilities of leaders to make key strategic decisions.
DURATION : 5 mins

No Excuses

Wed, 08 Feb 2012 13:00:00 GMT

This film is an excellent motivational tool, particularly for sales people. The message is that "You can do anything in life with the right attitude and enough effort".
DURATION : 10 mins

Notes 5 Programming Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an in-depth study of Lotus Notes R5. It provides an introduction to the application's interface and navigation, and covers personal organization utilities such as email, calendars, meetings and appointments, and Address Books in detail. Also covered is the use of Lotus Notes to browse the Web and manage documents.

Novell 560 CNE Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help users prepare for the Novell CNE 5 Test 050-639 or CNI Test 050-839. It introduces networking concepts and provides an overview of the administration of NetWare 5. Topics covered include Novell Directory Services, protocol configurations, installation of Novell client software, and the file system.

Novell 560 CNE Series

Wed, 08 Feb 2012 13:00:00 GMT

Novell 570 CNE Advanced Administration Series

Wed, 08 Feb 2012 13:00:00 GMT

This series teaches users how to administer NetWare 5 and also prepares users to take the Novell CNE 5 Test #050-640 or CNI Test #050-840. Users will learn about upgrading and migrating to NetWare 5, managing the server, optimizing performance, and using IP.

Novell 570 CNE Advanced Administration Series

Wed, 08 Feb 2012 13:00:00 GMT

Object-Oriented Analysis and Design Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of object orientation and describes the process for developing object-oriented programming.

Occupational Health and Safety

Wed, 08 Feb 2012 13:00:00 GMT

This Occupational Health and Safety (OHS) title comprises a series of template courses that actively focus on the work processes and the worksite in order to anticipate and prevent harmful accidents and prepare for emergencies.

Occupational Health and Safety

Wed, 08 Feb 2012 13:00:00 GMT

Occupational Health and Safety Enterprise

Wed, 08 Feb 2012 13:00:00 GMT

This is a 12 month corporate licence for up to 100 users. This Occupational Health and Safety (OHS) title comprises a series of template courses that actively focus on the work processes and the worksite in order to anticipate and prevent harmful accidents and prepare for emergencies.

Occupational Health and Safety Enterprise

Wed, 08 Feb 2012 13:00:00 GMT

Office 2002 - Office XP

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn Office 2002.

OHS Consultation Training

Wed, 08 Feb 2012 13:00:00 GMT

This course is designed for Occupational Health and Safety Committee Members and Occupational Health and Safety Representatives.

One to One Executive Coaching

Wed, 08 Feb 2012 13:00:00 GMT

Phoenix Training offers companies and the busy executive the opportunity to improve business communication skills at a time and a place that suits. Fast track you or your staffs' learning by studying one to one with our expert trainers to rapidly improve language skills and cultural understanding for business and everyday life in Australia.

Online English Skills Assessment

Wed, 08 Feb 2012 13:00:00 GMT

Phoenix Training offers businesses and individuals a comprehensive English language assessment online through our eportal My Phoenix Online.

Online Vocational Skills Assessment

Wed, 08 Feb 2012 13:00:00 GMT

Phoenix Training uses the ACER Vocational Indicator, which is designed for individuals and/or educational/corporate organisations that need to determine a candidate's capability in key areas: literacy; numeracy; mechanical reasoning; and abstract reasoning.

Oracle 10g Administration Series

Wed, 08 Feb 2012 13:00:00 GMT

Oracle's 10g database leverages the power of grid computing to spread tasks across multiple low-cost machines. Learners will be able to install and maintain an Oracle 10g database in an effective, efficient manner.

Oracle 8 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to the Oracle 8 relational database management system. It examines its main components and installation, and discusses concepts related to database design, creation, and management, including creating, modifying, and managing tablespaces.

Oracle 9i Database Fundamentals 1Z0-031 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help users who have experience with relational databases, SQL, and networking prepare for the Oracle 9i 1Z0-031 exam.

Oracle 9i SQL 1Z0-007 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help those who have some experience with relational databases to prepare for the Oracle9i 1Z0-007 exam.

Oracle Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents the common features shared by the Oracle Developer/2000 suite of tools, including Forms 4.5, Reports 2.5, Graphics 2.5, and Procedure Builder 1.5. It covers navigation of the development environment and describes editing and debugging features, as well as features that provide object orientation, integration, and OLE2 support.

Other Side Of The Window: Providing Exceptional Service In Govt

Wed, 08 Feb 2012 13:00:00 GMT

This film takes you on a valuable journey into attitudes and assumptions with a realistic look at the day-to-day public sector workplace and demonstrates that it is possible to apply flexibility and common sense.
DURATION : 13 mins, plus meeting opener and closer

P3O Foundation to Practitioner (3 days + 2 days)

Wed, 08 Feb 2012 13:00:00 GMT

The P3O� model provides a decision and delivery support structure for enabling change within an organisation. This may be provided through a single permanent office such as, for example the Portfolio Office, Centre of Excellence, Enterprise or Corporate Programme Office. Alternatively it may be provided through a linked set of offices (portfolio office, programme offices, project offices).

Pace, Do not Lead

Wed, 08 Feb 2012 13:00:00 GMT

Leadership should mean managing communal activity, not being a dominant megalomaniac. Allowing people to arrive at their own conclusion is important to their self-empowerment.
DURATION : 3.5 mins

Paint Shop Pro 5 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to using Paint Shop Pro 5 to create graphics. It describes how to create, open, and save files, and how to perform basic manipulations such as cropping, resizing, changing colors, and rotating images.

Pathology Course

Wed, 08 Feb 2012 13:00:00 GMT

16 week course
Face to face
60% clinical / 40% practical
2 weeks clinical placement required
Monday, Tuesday
900am - 300pm

Patient Diversity: Beyond The Vital Signs

Wed, 08 Feb 2012 13:00:00 GMT

Patient Diversity clearly illustrates the importance of learning about your patient population: their belief systems, folk medicine, lore, even those things that dictate how they respond to pain and medical care.
DURATION : 18 mins

Payroll for MYOB

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for people who are familiar with MYOB and it would be helpful to have a general understanding of payroll procedures.

Payroll for Quickbooks

Wed, 08 Feb 2012 13:00:00 GMT

This course is intended for people who are familiar with QuickBooks and it would be helpful to have a general understanding of payroll procedures. A hands-on approach is taken during this course. The exercises are designed to impart relevant skills and knowledge by having participants work through real-life examples and scenarios.

PC Basics

Wed, 08 Feb 2012 13:00:00 GMT

InterAction courses are packed with practical lessons and simulation that were developed in Australia - so yes you will be listening to Australian voices as you learn the basics of personal computing.

PC Basics

Wed, 08 Feb 2012 13:00:00 GMT

Perform CPR

Wed, 08 Feb 2012 13:00:00 GMT

Face to face training
2 hours
Practical / theory component

Performance Counselling

Wed, 08 Feb 2012 13:00:00 GMT

This film shows how to conduct a counselling session with employees who are not performing to the required standard.
DURATION : 18 mins

Performance Counselling

Wed, 08 Feb 2012 13:00:00 GMT

This program teaches an understanding of what performance counselling is, when it should be used and how it differs from appraisal interviews. It covers: Creating the right environment; Establishing the problem in context; Commitment; Effective follow-up.
DURATION : 18 mins

Performance Review

Wed, 08 Feb 2012 13:00:00 GMT

This demonstrates the right and wrong ways to conduct a performance review, analysing past performance and future objectives. Some of the training points covered are: Coaching; Feedback; Preconceptions.
DURATION : 18 mins

Personal Work Priorities and Professional Development

Wed, 08 Feb 2012 13:00:00 GMT

If you want to be in control of your own professional development, you must focus on the past (to analyse it for strengths and flaws) and the future (to set goals and make changes that will allow you to reach them). You can deliver the courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction

Pharmacy Assistant

Wed, 08 Feb 2012 13:00:00 GMT

Become a qualified Pharmacy Assistant. The course provides an opportunity to interact with and learn from very successful, highly qualified and experienced professionals. It also allows you to enter a stable profession which continues to grow from strength to strength.

Photoshop 7 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for beginning and intermediate Photoshop users. This series teaches users about image editing, what's new in version 7, the Photoshop interface, pixels, saving and printing, using the tools, making and modifying selections, layers, creating text effects, filters, color correction, and web graphics

Photoshop CS Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides learners with an overview of the most frequently used features of Photoshop CS. It teaches learners about navigation, selection, layers, layer styles, adjustment layers, layer masks, filters, color, as well as a variety of painting, drawing, and text tools. Learners will also become familiar with using Photoshop CS for image output and Web design.

Photoshop Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to introduce users to the functions of Photoshop. An overview of managing graphics files is provided, including navigating the Photoshop interface, opening, closing, and saving files, and changing image resolution and size.

PHP and MySQL Series

Wed, 08 Feb 2012 13:00:00 GMT

This series teaches learners to create dynamic Web sites. Learners will be able to apply their knowledge to the creation of dynamic Web applications such as content management, user registration, and e-commerce.

Pigeon-holed In The Land Of Penguins

Wed, 08 Feb 2012 13:00:00 GMT

Through this film you will learn how to recognise pigeon-holing, understand its high cost, and how to change the pattern.
DURATION : 10 mins

Ploys, Gambits and Dirty Tricks of Negotiating

Wed, 08 Feb 2012 13:00:00 GMT

Become more effective and comfortable with negotiation. This film shows you some tips on how to handle some of the most common situations you will handle in negotiations such as creating win/ win situations, being prepared and knowing the intended outcome you are working towards.
DURATION : 18 mins

PMI Certified Associate in Project Management (CAPM)

Wed, 08 Feb 2012 13:00:00 GMT

The Project Management Institute's CAPM is a globally recognised certification that provides the fundamental knowledge, processes and terminology that are needed for effective project management performance. This course expands upon the basic concepts of project management and offers a job-related approach to successful project management across application areas and industries.

PMI Project Management Professional (PMP)

Wed, 08 Feb 2012 13:00:00 GMT

The Project Management Institute's PMP certification is globally regarded as the industry standard for project managers.

PMI-PMP/CAPM Exam Preparation Workshop (6 days)

Wed, 08 Feb 2012 13:00:00 GMT

Our PMP� Preparation Workshop provides the necessary exam and certification preparation required in order to obtain the globally recognised PMP� (Project Management Professional) Certification from the PMI� (Project Management Institute). Our intention is not to teach participants how to manage projects, but to guide you through the process and study required in order to obtain certification.

Positive Discipline

Wed, 08 Feb 2012 13:00:00 GMT

Using a five-step process this training film teaches you how to prepare for an employee performance improvement discussion, manage the discussion appropriately, place ownership of the problems resolution with the employee, and get the desired outcome without losing employee commitment.
DURATION : 24 mins

Positive Workplace Environment

Wed, 08 Feb 2012 13:00:00 GMT

The Positive Workplace title is a series of ready to deliver courses covering the creation and maintenance of a positive workplace environment. You can deliver these compliance courses 'out-of-the-box' or they can be personalised by your organisation or by InterAction.

Positive Workplace Environment

Wed, 08 Feb 2012 13:00:00 GMT

PowerBuilder 9 Advanced Development Series

Wed, 08 Feb 2012 13:00:00 GMT

This series describes the changes and additions learners will encounter when they move from earlier versions to PowerBuilder 9. It addresses the use of tools such as OrcaScript, InfoMaker, and DataWindows.

PowerBuilder 9 Advanced Development Series

Wed, 08 Feb 2012 13:00:00 GMT

Pregnant - What Do You Expect

Wed, 08 Feb 2012 13:00:00 GMT

With examples set in an office environment, a hotel a TAFE, a factory and a local government-contracting environment, you will learn about discrimination against pregnancy and the affects it can have through a cross section of industries.
DURATION : 21 mins

Presentations

Wed, 08 Feb 2012 13:00:00 GMT

This takes a look at sales people *out there* presenting their product every day. It reviews all the steps in preparation and underlines the vital importance of knowing your product inside out:- Preparation- Know your subject- Pacing- Nerves- The visuals- Interacting- The close
DURATION : 26 mins

Pricing the Product

Wed, 08 Feb 2012 13:00:00 GMT

"What is price?" At first glance, students may think the question has an obvious answer-the number printed on the price tag. However, as students explore this chapter, they will discover that price is a whole lot more.

PRINCE2 - Projects in Controlled Environments

Wed, 08 Feb 2012 13:00:00 GMT

The Microsoft Certified IT Professional (MCITP): Database Administrator credential is the premier qualification for database server administrators. The certification validates that you have the required skills to install and configure Microsoft SQL Server, manage multi-dimensional databases, troubleshoot SQL Server activity and implement database and server security

PRINCE2 Foundation to Practitioner (3 days + 2 days)

Wed, 08 Feb 2012 13:00:00 GMT

As more companies adopt project management into their businesses, the demand for knowledgeable practitioners increases globally. In gaining recognition as a professional, knowledge of such methodologies is paramount. PRINCE2� Foundation and Practitioner Certification form the basis of the PRINCE2� accreditation program. Our intention is to teach the understanding of the PRINCE2� principles, processes and themes. In addition, our goal is for every participant to attain PRINCE2� certification.

Privacy and Health Records

Wed, 08 Feb 2012 13:00:00 GMT

The Privacy and Health compliance course presents a series of topics that have been built around current Australian legislation. These courses can be personalised very quickly by your organisation or by InterAction, to provide a professional and traceable online Privacy training and testing resource.

Privacy and Health Records

Wed, 08 Feb 2012 13:00:00 GMT

Privacy and Health Records 100 user licence

Wed, 08 Feb 2012 13:00:00 GMT

This is a 12 month corporate licence for up to 100 users. The Privacy and Health compliance course presents a series of topics that have been built around current Australian legislation. These courses can be personalised very quickly by your organisation or by InterAction, to provide a professional and traceable online Privacy training and testing resource.

Privacy and Health Records 100 user licence

Wed, 08 Feb 2012 13:00:00 GMT

Proactive Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This program teaches the importance of high energy, enthusiasm, rapport building and cross selling.
DURATION : 19 mins

Problem Solving and Decision Making

Wed, 08 Feb 2012 13:00:00 GMT

The 'gold standard in critical thinking skills', this workshop introduces processes that dramatically improve the way you organize and analyze information. Bring precision and speed to the way you solve problems, make decisions, set priority and manage risk and opportunity. Workshop alumni frequently describe this as 'the most valuable training' they have ever received.

Problem Solving and Decision Making - Adelaide

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Adelaide

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Auckland

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Auckland

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Brisbane

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Melbourne

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Perth

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Sydney

Wed, 08 Feb 2012 13:00:00 GMT

Problem Solving and Decision Making - Sydney

Wed, 08 Feb 2012 13:00:00 GMT

Professionalism

Wed, 08 Feb 2012 13:00:00 GMT

High standards of professionalism are paramount in setting the tone of a business. Attention to detail and forward planning are crucial to attracting and retaining clients.
DURATION : 4.5 mins

Professionalism Can Overcome Racism In Business

Wed, 08 Feb 2012 13:00:00 GMT

This program stresses the necessity of believing in one's ideas, having confidence, and always putting forth a prepared and professional attitude to overcome racism in the business world.
DURATION : 5 mins

Project 2003 Series

Wed, 08 Feb 2012 13:00:00 GMT

The Project 2003 series is designed to help learners with the basics of Microsoft Office Project 2003. This series explains how to set up a project; manage project files; create a task list; schedule tasks; view a schedule; define and assign resources and costs; track a project; and analyze progress and revise a schedule.

Project Management - Adelaide

Wed, 08 Feb 2012 13:00:00 GMT

Software doesn't manage projects, people do! Improve your project results with a logical process that is easy to learn and apply and enchances your use of project management software. Manage any type of project, large or small, using a process aproach that draws on our acclaimed methods for problem solving, decision making, and managing human performance. Aligned with the PMI's Project Management Body of Knowledge, KT Project Management is used in organizations worldwide to ensure that project

Project Management - Auckland

Wed, 08 Feb 2012 13:00:00 GMT

Project Management - Brisbane

Wed, 08 Feb 2012 13:00:00 GMT

Project Management - Melbourne

Wed, 08 Feb 2012 13:00:00 GMT

Project Management - Perth

Wed, 08 Feb 2012 13:00:00 GMT

Project Management - Sydney

Wed, 08 Feb 2012 13:00:00 GMT

Project Management Fundamentals (2 days)

Wed, 08 Feb 2012 13:00:00 GMT

Our interactive workshop provides you with proven techniques, tools and processes to deliver projects within specification, on time and on budget.The workshop is aligned with the Project Management Body of Knowledge (PMBOK�), current research and best practice industry standards, as well as drawing upon the extensive experience of PM-Partners group's continuing involvement in managing projects.

Project Management in Practice (3 days)

Wed, 08 Feb 2012 13:00:00 GMT

This Project Management Workshop has been designed with the best practice principles of the PMBOK� Guide Knowledge Areas and Processes as its foundation.It builds upon participants' existing skills and knowledge by way of a 'guided tour' through a series of rigorous and real-life scenarios, problems and issues faced by Project Managers across the board.

Project Management Professional Certification 2005 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series complements the Project Management Body of Knowledge (PMBOK) in preparing a learner for the Project Management Professional (PMP) certification exam. This series will provide the learner with an understanding of the exam and how the Project Management Institute (PMI) views the topical areas associated with the initiation, planning, execution, monitoring and control, and closeout of projects.

Project Management Professional Certification 2005 Series

Wed, 08 Feb 2012 13:00:00 GMT

Project Management Professional Development Program (5 days)

Wed, 08 Feb 2012 13:00:00 GMT

Our Project Management Professional Development Program combines both the 'art' and 'science' of project management; from the basic, underlying principles of project management, through to their application in the many challenging situations faced daily by Project Managers.

Project Management Skills for BA's (2 days)

Wed, 08 Feb 2012 13:00:00 GMT

Our interactive workshop provides you with proven techniques, tools and processes to work effectively as a Business Analyst within a project environment or to act as a Project Manager in order to deliver projects within specification, on time and on budget.

Project Server 2003 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents information on planning, installing and implementing Project Server 2003. Topics include outlining an implementation strategy, installing and configuring Project Server and peripheral software, managing users, groups, and projects, customizing PWA, creating projects, and working with project tasks and documents.

Prospecting

Wed, 08 Feb 2012 13:00:00 GMT

This film will show you how to source prospects three ways:- External Sources- Internal Sources- Referrals
DURATION : 12 mins

Provide Responsible Gambling Services (SITHGAM006A)

Wed, 08 Feb 2012 13:00:00 GMT

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and information to customers who require assistance with their problem gambling. The RSG program is recommended for all employees who are currently employed in, or intend to work in a gambling environment.

Psychology of the Customer

Wed, 08 Feb 2012 13:00:00 GMT

This film examines the customer and looks at what makes them tick - why they buy AND why they resist buying. You will also look at the individual parts of the interaction.body language, tone of voice, pacing of speech, responsiveness - all the things needed to *qualify* the customer and clinch the sale.
DURATION : 25 mins

Public Recruitment Induction Course

Wed, 08 Feb 2012 13:00:00 GMT

Recruitment Academy's entry-level training program is an induction program specifically targeted at those with no prior recruitment experience or green consultants and covers all the key aspects that make a successful Recruitment Consultant. Recruitment Academy facilitates courses in Sydney, Melbourne, Brisbane, Perth and from time to time Hobart, Adelaide & New Zealand.

QMF Series

Wed, 08 Feb 2012 13:00:00 GMT

This series describes how to use IBM's Query Management Facility to retrieve data from relational databases. It identifies the parts of a database table, and explains how to use Prompted Query and its various dialog panels. Prompted Query and QBE are covered in further detail. The elements of QMF reports, including formatting techniques, are also covered.

Qualifying Skills

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you:- The difference between prospects and suspects.- The eight qualifying questions.- How to become more proficient at questioning.
DURATION : 20 mins

Question, Communicate, Close

Wed, 08 Feb 2012 13:00:00 GMT

Television presenter Jo Hall features in this entertaining video which takes a good customer service person and shows them how to become a great sales person.
DURATION : 18 mins

Questioning & Listening Skills

Wed, 08 Feb 2012 13:00:00 GMT

This program focuses on:- That most people tell too much.- Those questions play a vital role in professional selling.- The importance of questions and improving your question reflexes.
DURATION : 20 mins

Questioning for Clarity

Wed, 08 Feb 2012 13:00:00 GMT

This film demonstrates the importance of listening carefully and asking questions in order to convert low quality information into high quality information.
DURATION : 9 mins

QuickBooks Adv Course

Wed, 08 Feb 2012 13:00:00 GMT

The course builds on knowledge gained from within the QuickBooks Introduction course or your own working knowledge.

QuickBooks Introduction

Wed, 08 Feb 2012 13:00:00 GMT

This course is the first step of learning in the QuickBooks Suite. It will give you an introductory overview of the bookkeeping software.

QuickBooks Payroll Course

Wed, 08 Feb 2012 13:00:00 GMT

This course will equip you to handle the payroll functions within QuickBooks

Rational Unified Process Series

Wed, 08 Feb 2012 13:00:00 GMT

The Rational Unified Process series is designed to provide learners with an introduction to the RUP software engineering process and framework. The series explains the software development principles behind the RUP and shows learners how to apply the RUP in their own organizations.

Rational Unified Process Series

Wed, 08 Feb 2012 13:00:00 GMT

RDBMS Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to relational database management systems. The series covers basic types of databases, data integrity, the relational model, entity relationship modeling, normalization, and performance measurement.

Records Management

Wed, 08 Feb 2012 13:00:00 GMT

Records Management is a short course that is ready to run off-the-shelf, or can be personalised very quickly by your organisation or by InterAction, to provide a professional and traceable online training and testing resource.

Recruit For Will Rather Than Skill

Wed, 08 Feb 2012 13:00:00 GMT

Karan Bilimoria shares the benefits of hiring the one with the can-do attitude and passes on tips for creating a fertile environment for such people.
DURATION : 3-5 mins

Relying On Strong Values In A Crisis

Wed, 08 Feb 2012 13:00:00 GMT

During a time of crisis it is the values that underpin an organization that will become the basis for decision-making. As a leader you need to create a permanent culture of trust and communication amongst employees, customers and competitors, so that you are prepared for any such eventuality.
DURATION : 4.5 mins

Remember Me (Automotive Version)

Wed, 08 Feb 2012 13:00:00 GMT

In this film you will learn that:- Customers can forgive mistakes but not bad attitudes- Exceeding customer expectations is the key to building customer loyalty and a healthy bottom line
DURATION : 10 mins, plus meeting opener and closer

Remember Me (Hotel Version)

Wed, 08 Feb 2012 13:00:00 GMT

Remember Me 3ed

Wed, 08 Feb 2012 13:00:00 GMT

Repositioning An Organization

Wed, 08 Feb 2012 13:00:00 GMT

Changing to evolve with the times is essential in any organization - and communicating that clearly to your stakeholders is equally important.
DURATION : 4 mins

Resolving Difficult Situations

Wed, 08 Feb 2012 13:00:00 GMT

This film covers difficulties occurring in a company car park, warehouse and office surroundings.
DURATION : 18 mins

Respect And Value Every Individual s Contribution

Wed, 08 Feb 2012 13:00:00 GMT

The more senior you are, the more inspiring it is for your team to know you value them. Amelia Fawcett presents ideas to help you build loyalty.
DURATION : 3-5 mins

Responsible Service of Alcohol (RSA) Course QLD (SITHFAB009A)

Wed, 08 Feb 2012 13:00:00 GMT

A bartending job is a great after-hours way to earn money within a social atmosphere. But responsible practices must be undertaken whenever alcohol is served and sold, including all types of hospitality venues, retail liquor outlets and tourism venues such as wineries, breweries and distilleries. The Responsible Service of Alcohol (RSA) Course QLD (SITHFAB009A) applies to any workplace situation where alcohol is served and sold. Online Courses Australia offers the RSA online, so you can get accr

Retirement Planning Series

Wed, 08 Feb 2012 13:00:00 GMT

This American based series is designed to help users plan for a financially secure retirement. Basic concepts of financial planning, goal setting, and maximizing assets are discussed.

Retirement Planning Series

Wed, 08 Feb 2012 13:00:00 GMT

This American based series is designed to help users plan for a financially secure retirement. Basic concepts of financial planning, goal setting, and maximizing assets are discussed.

REXX Programming Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to REXX programming. It discusses variables, expressions, and operators used in REXX, and how to write instructions to and read information from the REXX terminal.

Riding The Wave

Wed, 08 Feb 2012 13:00:00 GMT

This film shows how trying to control the uncontrollable leaves us feeling powerless and overwhelmed and demonstrates various balancing strategies.
DURATION : 16 mins

RPG IV Programming Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces the users to RPG IV, the popular AS/400 and iSeries programming language. The users will learn about the history of the language, RPG IV specifications, file access and manipulation. After completing the courses in this series, the users will be able to write RPG IV programs using structured design and modular programming concepts.

SAP R/3 Release 4.6 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of SAP R/3 Release 4.6. It examines the new features of Release 4.6, using the interface, and working with the User Menu. Using the task screen is covered in detail, including how to use the tool bar and menu bar with tasks. Users are shown how to enter a basic task, how to search for and modify

SAS 8 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to the SAS 8 system, the basic data concepts and the structure of the SAS programming language. It discusses the basic statements used when coding SAS programs, using the SAS log to troubleshoot coding errors, and the different modes for executing SAS.

SAS Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to the SAS system, the basic data concepts and the structure of the SAS programming language. It discusses the basic statements used when coding SAS programs, using the SAS log to troubleshoot coding errors, and the different modes for executing SAS. The series also covers optional statements used to modify data, and statements and options available to program features in the DATA step.

Satisfied Customers - They are Worth the Effort

Wed, 08 Feb 2012 13:00:00 GMT

It is far more expensive to win new customers than it is to sell to your existing clients. Yet many companies spend a great deal of money and effort in gaining new customers, only to lose them and have to re-advertise for new ones. So what happens to the clients to whom we Do not give good service? Well, only 5% ever actually complain - the one that Do not complain just will not come back.
DURATION : 9 mins

Security+ Series

Wed, 08 Feb 2012 13:00:00 GMT

This series helps prepare the learner for the Security+ exam. It teaches the learner about general security concepts, communication security, infrastructure security, some basics of cryptography, and operational and organizational security. It also provides the learner with a practice exam that includes questions in a format similar to what the learner will encounter when taking the exam.

Seek Out Ways To Share Best Practice

Wed, 08 Feb 2012 13:00:00 GMT

Stop listening and start hearing. J.W. Marriott, Jr. explains why asking questions of employees and suppliers and then actively hearing what they have to say is one of the greatest sources of information a leader has at his or her disposal.
DURATION : 3 mins

Senior First Aid

Wed, 08 Feb 2012 13:00:00 GMT

This course covers the skills and knowledge required to provide first aid response, life support, management of casualties, the incident and other first aiders, until the arrival of medical or other assistance.

Server 2003 Security Admin MCSA/MCSE 70-299 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares learners for the MCSA/MCSE 70-299 exam. It covers implementing, managing, and troubleshooting Windows Server 2003 security policies, remote access, PKI, IPSec, and wireless networks.

Service Beyond The Call Of Duty

Wed, 08 Feb 2012 13:00:00 GMT

You're in the service business, irrespective of what industry you're in. Gerry Roche suggests ways to ensure you'll always exceed customers' expectations.
DURATION : 6 mins

Services Marketing

Wed, 08 Feb 2012 13:00:00 GMT

This course explores the world of marketing services. Students learn how services differ from goods and how marketers create and measure service quality. Marketing services may be more difficult than marketing goods as services are intangible, perishable, variable and inseparable. Students also learn about marketing people, places and ideas.

Setting A Leadership Tone

Wed, 08 Feb 2012 13:00:00 GMT

A senior leader's actions really matter, as they can help to model behavior throughout the whole organization. So make sure your physical actions live up to your rhetoric, as this sends a positive message throughout the entire company.
DURATION : 4.5 mins

Setting Clear And Achievable Goals

Wed, 08 Feb 2012 13:00:00 GMT

Roger Parry shares the secret of setting easily understood goals that will challenge your people without disheartening them.
DURATION : 3-5 mins

Setting Expectations Is A Key Skill

Wed, 08 Feb 2012 13:00:00 GMT

Aart de Geus discusses the delicate balance between setting expectations high enough but not too high. The key is in listening to what the customer needs, meeting or exceeding reasonable expectations, and being clear about goals that cannot be actualized.
DURATION : 3-5 mins

Setting up a System

Wed, 08 Feb 2012 13:00:00 GMT

This film takes a look at various systems employed by different sales people:- Different systems- Getting organized- Time management- Good habits/bad habits- Territory- Communication on the road
DURATION : 20 mins

Seven Keys to a Positive Mental Attitude

Wed, 08 Feb 2012 13:00:00 GMT

This powerful program helps you understand that a great attitude isn't something that magically happens. Rather, it's a choice which people make in advance about how they're going to deal with life's events.
DURATION : 25 mins

Sexual Harassment Or Discrimination (Corporate Version)

Wed, 08 Feb 2012 13:00:00 GMT

This film set in an office environment addresses issues of both sexual harassment and discrimination and helps raise awareness of both rights and responsibilities in this important area.
DURATION : 34 mins

Sexual Harassment Or Discrimination (Industrial Version)

Wed, 08 Feb 2012 13:00:00 GMT

This film set in an industrial environment addresses issues of both sexual harassment and discrimination and helps raise awareness of both rights and responsibilities in this important area.
DURATION : 34 mins

Sexual Harassment...Its More than a Game (Corporate Version)

Wed, 08 Feb 2012 13:00:00 GMT

This program contains 5 scenarios purporting to sexual harassment in the workplace, its purpose is to support your efforts to provide a harassment free workplace as required under the law.
DURATION : 19 mins

Sexual Harassment...Its More than a Game (Industrial Version)

Wed, 08 Feb 2012 13:00:00 GMT

SharePoint 2003 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides learners with the information they need to use SharePoint 2003 to help their organization manage their documents and files, as well as to enable their users to collaborate with one another. In addition to teaching the every-day user how to manage documents, lists, and tasks, it also teaches the Site Administrator how to set up and manage SharePoint sites and libraries.

SharePoint 2007 Series

Wed, 08 Feb 2012 13:00:00 GMT

SharePoint 2007 is a content and information management system for your organization. This series will help you use your SharePoint 2007 sites to share documents, collaborate on processes and materials, and find and share data throughout your organization.

Six Cardinal Rules of Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This program shows examples of the men and women responsible for originating some of the worst customer service habits which plague the planet today so you can avoid duplicating their error!
DURATION : 18 mins

Six Steps to Service Recovery

Wed, 08 Feb 2012 13:00:00 GMT

This program shows a specific set of actions which Customer Service Representatives take whenever there's a disappointment for the customer.
DURATION : 24 mins

Solaris 8 System Administrator 310-011 Series

Wed, 08 Feb 2012 13:00:00 GMT

This course provides an overview of network terminology and operating systems.

Solaris 9 System Administrator 310-014/310-015 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series helps the learner prepare for the two exams required to obtain the Sun Certified System Administrator for Solaris 9 certification (310-014 and 310-015). After taking the series, learners will be able to perform essential system administration procedures and administer a networked server running on the Solaris operating system

Sometimes A Leader Has To Go Against The Grain

Wed, 08 Feb 2012 13:00:00 GMT

As a leader, it's important to get input. But as William George advises, there are times when you have to bite the bullet and do what you feel is right, even if what's right is unpopular.
DURATION : 4 mins

Speaking Effectively To 1 Or 1000

Wed, 08 Feb 2012 13:00:00 GMT

This film shows the most common ways you can botch a presentation. Then it shows you the four main components of effective speaking for an audience of any size: Mental Effectiveness, Visual Effectiveness, Vocal Effectiveness and Verbal Effectiveness.
DURATION : 23 mins

SQL for the Mainframe Environment Series

Wed, 08 Feb 2012 13:00:00 GMT

SQL is the most widely-used database language. Acquiring a good working knowledge of SQL is an important skill for anyone who interacts with databases. Short, focused lessons start with simple data retrieval and progress to complex topics such as using joins, subqueries, stored procedures, and table constraints.

SQL for the Windows Environment Series

Wed, 08 Feb 2012 13:00:00 GMT

SSQL is the most widely-used database language. Acquiring a good working knowledge of SQL is an important skill for anyone who interacts with databases. Short, focused lessons start with simple data retrieval and progress to complex topics such as using joins, subqueries, stored procedures, and table constraints.

SQL Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of SQL, including basic concepts and terms related to database and table design.

SQL Server 2000 Admin MCDBA MCSA MCSE 70-228 Series

Wed, 08 Feb 2012 13:00:00 GMT

The SQL Server 2000 Admin MCDBA MCSA MCSE 70-228 series is designed to help learners prepare to take and pass Microsoft's exam number 70-228: Installing, Configuring, and Administering Microsoft SQL Server 2000 Enterprise Edition. This series teaches learners how to install SQL Server 2000 and configure advanced options.

SQL Server 2000 Database Design MCSE 70-229 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series of courses serves as preparation for Microsoft Exam 70-229: "Designing and Implementing Databases with Microsoft SQL Server 2000 Enterprise Edition," which is one of several electives for the MCSE certification track, and a core requirement for MCDBA certification.

SQL Server 2005 MCTS 70-431 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series explains how to install, configure, and use SQL Server 2005

SQL Server 6.5 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of Microsoft SQL Server 6.5. The SQL Enterprise Manager and its use for creation and management of database objects is explained in detail.

SQL Server 7 Admin Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help users prepare for the MCSE Exam 70-028: Administering Microsoft SQL Server 7.0. The series covers a comprehensive array of topics, including planning a security strategy, SQL Server 7.0 system requirements, planning for system migration and replication, and server installation.

Staging Significant Moments

Wed, 08 Feb 2012 13:00:00 GMT

By staging a memorable and engaging event, management can demonstrate that there has been a fundamental change in the organization's behavior or strategic outlook.
DURATION : 6 mins

Start Right, Stay Right

Wed, 08 Feb 2012 13:00:00 GMT

This training film leads you through vignettes that quickly demonstrate 24 "success behaviours" with four sections: You and Your Mindset, You and Your Co-Workers, You and Your Manager or Supervisor, You and The Organisation.
DURATION : 39 mins

Stop Sucking on Lemons

Wed, 08 Feb 2012 13:00:00 GMT

This program teaches the following valuable customer service rules that will take you step-by-step towards better customer. What is Customer Service? Exploding Customer Service Myths; Lifetime Dollar Value of the Customer; Handling Difficult Customers; Complaint Marketing; Precise Communication; Confidence & Knowledge.
DURATION : 21 mins

Storytelling Brings Theory To Life

Wed, 08 Feb 2012 13:00:00 GMT

Learning must come from application. Chairman Emeritus William Pollard explains why lessons grounded in tangible examples and stories have a much better chance of future repetition and success.
DURATION : 3 mins

Strategic business planning

Wed, 08 Feb 2012 13:00:00 GMT

This short 8 week part time course is designed to provide both theory and practical experience in strategic business planning.

Strategic Planning & The Marketing Environment

Wed, 08 Feb 2012 13:00:00 GMT

This course will allow you to learn the steps involved in strategic planning processes for marketing in order to maintain an advantage in a business environment.

Stressed Out? Out Stress

Wed, 08 Feb 2012 13:00:00 GMT

This film presents key examples of stress and provide some discussion points for evaluation and, potentially, some action.
DURATION : 26 mins

Success In Succession

Wed, 08 Feb 2012 13:00:00 GMT

Successful succession planning is fundamental in any business, so a leader must groom candidates whose strengths will complement areas of future growth, not those whose strengths match their own.
DURATION : 5 mins

Succession Planning

Wed, 08 Feb 2012 13:00:00 GMT

Succession planning should always be high on a Chairman's agenda. Careful selection of candidates, coupled with proper handover preparation, are key ingredients to a seamless transition.
DURATION : 5 mins

Sun Java 2 Developer SCJD CX-310-252A/CX-310-027 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series shows learners how to design, create, test, and submit an application that meets the standards for the programming assignment portion of Sun's Java 2 Developer certification. It also explains the format and objectives of the essay exam portion of the Java 2 Developer certification.

Supervision

Wed, 08 Feb 2012 13:00:00 GMT

This program is designed to encourage supervisors to see themselves as coaches, developing their staff in order to achieve the best performance from them.
DURATION : 9 mins

Surround Yourself With Good People

Wed, 08 Feb 2012 13:00:00 GMT

A successful business needs solid foundations, so surround yourself with people whose complementary skill sets will help shape a formidable enterprise.
DURATION : 4 mins

Surround Yourself With The Best

Wed, 08 Feb 2012 13:00:00 GMT

Dianne Thompson advises that managers are only as good as those who surround them. Be even better by building a supporting cast of experts who complement weaknesses.
DURATION : 3-5 mins

Surviving the Appraisal Interview

Wed, 08 Feb 2012 13:00:00 GMT

This film will help you avoid misunderstanding the purpose of a performance review and show you how it is also a chance to be heard.
DURATION : 15 mins

Sybase Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to introduce database administrators to using and managing Sybase System 11. It covers an overview of Sybase SQL Server, the client/server system model, and the tools and components of Sybase System 11.

Taking Charge Of Change 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film will teach you the skills necessary to understand and support change initiatives and learn strategies for moving through the three stages of change.
DURATION : 18 mins, plus meeting opener and booster shots

Target Marketing Strategies & CRM

Wed, 08 Feb 2012 13:00:00 GMT

In this course, students learn why segmentation is important and the different dimensions used by marketers to segment the population. How marketers evaluate and select potential market segments is explained as is the development of a targeting strategy. Students understand how a company develops and implements a positioning strategy and creates a Customer Relationship Management (CRM) strategy to increase long-term success and profits.

TCP/IP Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces TCP/IP concepts and is designed to help users prepare for the MCSE Exam 70-59. An overview of using TCP/IP with several different operating systems is provided, including a discussion of the OSI reference model, networking, and TCP/IP models.

Team Building 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how team players can complement, challenge and inspire one another to new performance heights and depicts the four primary team-member styles: The Contributor, The Collaborator, The Communicator, and The Challenger.
DURATION : 18 mins

Team Building 2ed (Government Version)

Wed, 08 Feb 2012 13:00:00 GMT

Set in a public sector environment, this film shows you how team players can complement, challenge and inspire one another to new performance heights and depicts the four primary team-member styles: The Contributor, The Collaborator, The Communicator, and The Challenger.
DURATION : 20 mins

Team Building 2ed (Healthcare Version)

Wed, 08 Feb 2012 13:00:00 GMT

Set in a healthcare environment, this film shows you how team players can complement, challenge and inspire one another to new performance heights and depicts the four primary team-member styles: The Contributor, The Collaborator, The Communicator, and The Challenger.
DURATION : 18 mins

Team Development and Maintenance

Wed, 08 Feb 2012 13:00:00 GMT

This film is set in an office, warehouse and meeting room we look at the role of a supervisor in developing and maintaining an effective team.
DURATION : 20 mins

Techniques of Telephone Selling Pt1

Wed, 08 Feb 2012 13:00:00 GMT

Selling on the telephone is very different to selling face to face. This film looks at: Gaining attention of the prospect, selling benefits, statement-question of uncovering needs, closing, writing up the order and follow up.
DURATION : 20 mins

Techniques of Telephone Selling Pt2

Wed, 08 Feb 2012 13:00:00 GMT

Selling on the telephone is very different to selling face to face. Therefore, the salesperson must learn important skills such as getting verbal feedback from customers by using =statement-question= techniques.Program 2 looks at: Goal setting, getting through to the decision maker, handling objections and appropriate language for telephone selling.
DURATION : 20 mins

Telephone Excellence

Wed, 08 Feb 2012 13:00:00 GMT

This program looks at customers and the effect your telephone behaviours have on them. Important issues raised in this include: Answering the telephone; Taking messages accurately; Putting people on hold; Proactive behaviour.
DURATION : 14 mins

Telephone Skills & You

Wed, 08 Feb 2012 13:00:00 GMT

In this humorous training program we show you the RIGHT way to give excellent customer service over the telephone. Here are a few of the areas covered: Answering the telephone promptly; Treating the customer as you would want to be treated; Body language over the phone; Transferring calls; Message taking; Placing calls on hold; Going that extra mile to help the customer.
DURATION : 19.5 mins

Telesales Tips from A to Z

Wed, 08 Feb 2012 13:00:00 GMT

This program is loaded with twenty six powerful techniques, skills and ideas which will be of immediate help to everyone in a customer service or telesales position. Topics are divided up into 26 easy to use, one minute sections.
DURATION : 33 mins

TESOL - Teacher of English

Wed, 08 Feb 2012 13:00:00 GMT

There are certain skills you need to become a successful "Teacher of English to Speakers of Other Languages" (TESOL). Also commonly known by the acronym's TEFL and TESL which are used interchangeably. The ICI TESOL Program helps you learn the required skills quickly and conveniently.

TESOL - Teacher of English

Wed, 08 Feb 2012 13:00:00 GMT

TESOL - Teacher of English

Wed, 08 Feb 2012 13:00:00 GMT

test course march 2011

Wed, 08 Feb 2012 13:00:00 GMT

Test course mar 2011

The Abilene Paradox 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film offers a compelling lesson for your group: Make sure you have received everyone honest input on the action You are about to take.
DURATION : 25 mins

The Attitude Virus 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film will introduce you to the common attitude virus carriers: - The Steamer, who blows his lid - The Perfectionist, who wields quality like a weapon - The Resister, who is threatened by change
DURATION : 21 mins, plus discussion segments

The Benefits Of Micro-Management

Wed, 08 Feb 2012 13:00:00 GMT

Sky Dawn Airey shows how you can give guidance and monitor your company strategy by involving yourself in the details at random intervals.
DURATION : 3-5 mins

The Benefits Of Micro-Management

Wed, 08 Feb 2012 13:00:00 GMT

Occasionally focusing on detail is important as it helps to monitor decisions being taken - and the organization is kept on its toes if it knows this dive into detail could happen at any time.
DURATION : 4.5 mins

The Business Case For Gender Diversity

Wed, 08 Feb 2012 13:00:00 GMT

Diversity still remains an issue in the wider business environment, and companies that have yet to address this are missing out on a rich stream of talent they might otherwise benefit from.
DURATION : 5 mins

The CEO Sets The Tone

Wed, 08 Feb 2012 13:00:00 GMT

The senior management sets the culture and tone of an organization. They should lead by example, and through their personal commitment energise the team and ensure that everyone understands and responds to the identified goals.
DURATION : 4 mins

The Challenges And Opportunities For Women In Management

Wed, 08 Feb 2012 13:00:00 GMT

Being a woman in management brings both opportunities and challenges; while the visibility afforded by the position gives an opportunity to shine in a more public way, it also means overcoming enduring stereotypes.
DURATION : 5 mins

The Clash Of Public And Private Sector Cultures

Wed, 08 Feb 2012 13:00:00 GMT

The private and public sector cultures are very different in many ways. Understanding and catering for those differences is imperative so that there is not the heavy imposition of one culture upon the other.
DURATION : 5 mins

The Competitive Edge 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This training film will show you how to incorporate collaboration into every sale. The Competitive Edge will put you in your customers shoes, enabling you to sell as they would want to be sold.
DURATION : 18 mins

The Confidence Factor

Wed, 08 Feb 2012 13:00:00 GMT

A strong leader must be self-confident. Too many people are intellectually or technically brilliant, but Do not have the confidence to carry that through into real leadership. Encouraging self-confidence in your people will make them more assertive in their actions, presentations and analysis.
DURATION : 5 mins

The Counselling Interview

Wed, 08 Feb 2012 13:00:00 GMT

This film explains how to do a counselling interview to find out why your staff's performance is below expectations and what needs to be done to achieve an improvement.
DURATION : 13 mins

The Curse Of The Vanishing Employees

Wed, 08 Feb 2012 13:00:00 GMT

Rather than spend a lot of money recruiting and hiring or settling for workers with inadequate skills, this film shows how you can avoid turnover in the first place and retain the productive workers you already have.
DURATION : 18 mins

The Difficult Transition From Management To Leadership

Wed, 08 Feb 2012 13:00:00 GMT

Advancing to a new position can be a complex and demanding challenge. Robin Linnecar shares his experience helping a salesperson transition into a new role as a chief executive officer.
DURATION : 5 mins

The Fall & Rise of the Acme Corporation

Wed, 08 Feb 2012 13:00:00 GMT

This program traces the rise and fall of a fictitious company and takes a tongue in cheek look at the various telephone techniques we should apply for Customer Service Call Centers.
DURATION : 19.5 mins

The First 5 Minutes (Corporate)

Wed, 08 Feb 2012 13:00:00 GMT

This film presents key examples of emergency action in a dramatic manner, heightening awareness and encouraging debate.
DURATION : 23 mins

The Future

Wed, 08 Feb 2012 13:00:00 GMT

Future strategies should not be defined by decisions based on past ideas. This backward-looking approach can lead to an out-of-touch strategy going forward.
DURATION : 3 mins

The Head Gardener

Wed, 08 Feb 2012 13:00:00 GMT

Lord Sharman presents a masterclass in investing in people by understanding their strengths and nurturing them like a gardener with prized plants.
DURATION : 3-5 mins

The Head Gardener

Wed, 08 Feb 2012 13:00:00 GMT

Focus on an individual's assets and how they can be of benefit to the company, rather than on their shortcomings. Developing people is an investment, not to be written off lightly.
DURATION : 4 mins

The Impact Of Strategic Leadership

Wed, 08 Feb 2012 13:00:00 GMT

Given strong strategic leadership, employees can significantly improve their performance. Leaders wanting high performance need to articulate clear strategic goals, give people direction, and then motivate the rest of the organization to drive their performance forward in line with this vision.
DURATION : 4 mins

The Impact Of Strategic Storytelling

Wed, 08 Feb 2012 13:00:00 GMT

When conveying an important message, deliver the message via a story. Jay Conger provides tips for constructing a story that provides maximum recall of the intended message.
DURATION : 3-5 mins

The Internal Grapevine

Wed, 08 Feb 2012 13:00:00 GMT

Bosses need to have eyes in the back of their heads; creating an informal network that delivers both good - and bad - news is the way to stay informed.
DURATION : 4 mins

The Leadership Challenge In The Public Sector

Wed, 08 Feb 2012 13:00:00 GMT

The public sector can sometimes lose sight of its need to serve the public, instead embodying large, inward-looking, closed and inert systems. So leaders need to be more receptive to changes in the wider world, and be more visible in taking a values-driven, conviction-led approach to their leadership.
DURATION : 6 mins

The Leadership Kit - Leadership

Wed, 08 Feb 2012 13:00:00 GMT

This film covers the five main elements to a good leader:1. Vision2. Action3. Transformation4. Trust5. Responsibility
DURATION : 12 mins

The Leadership secret of Gregory Goose

Wed, 08 Feb 2012 13:00:00 GMT

This film shows a fresh way to understand how sharing power releases the leadership instincts in others.The Learning points covered are: - Identify the difference between old leadership and new leadership - Define key terms: co-creating, power-over, power-with, inclusion, vital conversations, leadershift
DURATION : 6.5 mins

The Magic Of We

Wed, 08 Feb 2012 13:00:00 GMT

This innovative film tells the compelling and true story of how management and employees of Snapper Lawn Mowers worked together to create a $65 million company turnaround, addressing different topic areas: Leadership, Teamwork, Problem Solving, Communication, and Lean Manufacturing.
DURATION : 5x8 mins segments

The Marketing Plan

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to conduct a SWOT analysis on your business in order to create an appropriate marketing plan.
DURATION : 4 mins

THE NEW Time of Your Life: The Fundamentals of Time Management

Wed, 08 Feb 2012 13:00:00 GMT

You will learn the importance of time in their business and personal lives, and six powerful ways to manage it.
DURATION : 21 mins

The -No Asshole- Rule

Wed, 08 Feb 2012 13:00:00 GMT

Robert Sutton explains his tactic for avoiding disharmony in the workplace and offers helpful advice for dealing with oddball behavior.
DURATION : 3-5 mins

The Omnipotent Boss

Wed, 08 Feb 2012 13:00:00 GMT

To gain authority and stature within an organization, an executive must appear to be all seeing and all knowing. Being omnipotent and always seeming relaxed breeds lasting confidence within employees.
DURATION : 2 mins

The Panel Interview - The Panel

Wed, 08 Feb 2012 13:00:00 GMT

This film discusses:- The importance of selection criteria- Developing a rapport- The interview room
DURATION : 19 mins

The Power Of Future Conversation

Wed, 08 Feb 2012 13:00:00 GMT

Based on Leadership and the Art of Conversation, this film shows you how changing the way in which conversations/meetings are framed, incredible possibilities for the future can become realities.
DURATION : 17 mins

The Pygmalion Effect 2ed

Wed, 08 Feb 2012 13:00:00 GMT

Through *The Pygmalion Effect*, people will perform according to the expectations others have for them. Limited expectations bring limited results, high expectations lead to exceptional results. This film shows the four ways you can transmit expectations to your staff.
DURATION : 22 mins, plus discussion segments

The Race Without A Finish Line

Wed, 08 Feb 2012 13:00:00 GMT

Through animation and a memorable storyline this program shows you why the old, traditional way of doing business is no longer effective.
DURATION : 10 mins

The Recuitment Induction

Wed, 08 Feb 2012 13:00:00 GMT

Recruitment Academy's intense two-day training program "The Induction" is an entry-level program designed specifically for those with no prior recruitment experience or green consultants new to the recruitment industry. It guarantees to cover all the key aspects that make a successful recruitment consultant allowing participants to return to the office 'desk ready' and hit the ground running.

The Retail Environment

Wed, 08 Feb 2012 13:00:00 GMT

You will see discussions with customers, sales assistants and managers to find out what it is that makes the customers come back and enjoy their shopping experience. It includes helpful advice on issues such as approaching the customer; improving the sale, repeat business and presentation: and being able to read a customer's mind.
DURATION : 19 mins

The Secrets of Selling

Wed, 08 Feb 2012 13:00:00 GMT

This film is a fast paced program that takes a look at sales told by sales reps themselves. It gives you insights into The nature of selling, Personality, Energy levels, Self discipline, Rapport, Negotiating skills, Motivation, and Developing a career
DURATION : 23 mins

The Service Mentality

Wed, 08 Feb 2012 13:00:00 GMT

This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.
DURATION : 23 mins

The Sins of Customer Service

Wed, 08 Feb 2012 13:00:00 GMT

This program looks at a number of critical errors a service giver can make to destroy the image of competence.
DURATION : 12 mins

The Workplace Learning Environment

Wed, 08 Feb 2012 13:00:00 GMT

A global economy, combined with ever-increasing regulatory requirements and technology, has created a business environment that constantly develops and refines business systems and processes. This course details how leading organisations are building on traditional educational methodologies to create Workplace Learning Environments.

Time and Stress Management

Wed, 08 Feb 2012 13:00:00 GMT

This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.

Time and Stress Management

Wed, 08 Feb 2012 13:00:00 GMT

This title offers a series of three ready to deliver courses that will help you to identify, understand and handle stress, as well as reduce pressure by better managing your time.

Time To Make Time

Wed, 08 Feb 2012 13:00:00 GMT

This film will show you how to use your time more effectively by:- Analysing how you currently use your time- Keeping a time log
DURATION : 22 mins

Tough Conversations

Wed, 08 Feb 2012 13:00:00 GMT

Think carefully about the best way to approach people who are working out of alignment with the organization's goals, but Do not put off having difficult conversations. If people become defensive, explaining how their behaviour affects you at an individual level can be very effective.
DURATION : 4 mins

Treat People As Equals

Wed, 08 Feb 2012 13:00:00 GMT

The temptation in senior management can sometimes be to throw your weight around. But everyone deserves to be treated equally, and you should treat others as you would like to be treated yourself: you never know where you might meet them again.
DURATION : 3 mins

Trust Your Instincts

Wed, 08 Feb 2012 13:00:00 GMT

Let your instincts guide you, suggests Stacy Peralta, and you will generally make the right decisions that lead to success.
DURATION : 4 mins

Trust, Develop, Stretch

Wed, 08 Feb 2012 13:00:00 GMT

BBC People's Stephen Dando demonstrates how you can reap dividends of increased loyalty by helping people develop beyond their current capabilities.
DURATION : 3-5 mins

TSO/E Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents general concepts and specific techniques for designing, writing, and testing CLISTS in TSO/E, including TSO commands, program execution, datasets, and customization of procedures. Advanced features of TSO/E are also covered, including using the control variables and built-in functions of CLISTS.

Turning Customers into Clients

Wed, 08 Feb 2012 13:00:00 GMT

It is far easier to sell to existing customers than it is to find new ones. Therefore, it's logical that we treat the customers we already have with care and respect and this film show you how
DURATION : 10 mins

Typing - Type IT

Wed, 08 Feb 2012 13:00:00 GMT

Learn to type using the tool that is being used throughout a variety of Corporate and Government institutions including Westpac and the Commonwealth Bank.

Typing - Type IT

Wed, 08 Feb 2012 13:00:00 GMT

Learn to type using the tool that is being used throughout a variety of Corporate and Government institutions including Westpac and the Commonwealth Bank.

UML 2.0 Series

Wed, 08 Feb 2012 13:00:00 GMT

The UML 2.0 series is designed to provide learners with an introduction to the Unified Modeling Language. This series teaches learners how to illustrate object-oriented systems by using various types of UML diagrams, such as class diagrams, sequence diagrams, state machine diagrams, and activity diagrams.

Understanding Peoples Agendas

Wed, 08 Feb 2012 13:00:00 GMT

Senior managers need to realize that everyone in their organization has their own agenda. Recognising, understanding and managing these will mean their ambitions are harnessed for the good of the company.
DURATION : 1.5 mins

Understanding The Consumer

Wed, 08 Feb 2012 13:00:00 GMT

Do not just tell the consumer what you want them to know, get to know them. Sir George Bull passes on important insights into launching a new product.
DURATION : 5 mins

UNIX Systems Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents the features of UNIX that are most useful to new users, as well as system administration tasks and process management. Basic features discussed include logging in and out, file administration, command processing, displaying text, and using mail.

Use Emotion Sparingly

Wed, 08 Feb 2012 13:00:00 GMT

Emotion is a valuable tool in business. While it is undoubtedly effective in getting your point across, over-using it can decrease its impact. However, use it sparingly and it is a potent addition to your armory.
DURATION : 4 mins

Using the Phone to Sell Pt 1

Wed, 08 Feb 2012 13:00:00 GMT

This will help you to analyse your tone of voice and responsiveness to the customer and includes:- Making the call- Getting to the right person- Barriers- Telling your sales story- Positive attitude- Voice and verbal skills- The personal approach- Stress management
DURATION : 21 mins

Using the Phone to Sell Pt 2

Wed, 08 Feb 2012 13:00:00 GMT

This addresses issues like: listening effectively; asking questions to tease out useful information (AND reading *between the lines*); and dealing with the difficult customer.
DURATION : 19 mins

Verbal Communications

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to make a lasting first impression with many practical useful tips on improving the way you put yourself over and how you can eliminate your anxieties.
DURATION : 20 mins

Visible Leadership

Wed, 08 Feb 2012 13:00:00 GMT

Being a visible leader is important, and a closed door policy never works as it leaves the leader cut off from the rest of the organization. It is vital to make time for daily, face-to-face communication with your staff; a leader who is never seen will not be recognized.
DURATION : 4 mins

Visio 2002 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces users to Microsoft Visio 2002, a powerful diagramming and drawing application that can be used to create business and technical diagrams. Learners will study the basics of the Visio 2002 interface and tools, explore the templates, stencils, and pre-defined shapes provided with Visio, and construct simple Visio diagrams.

Visual Basic .NET for XML Web MCSD/MCAD 70-310 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series explains how to use Visual Basic .NET to create Web-based applications that manipulate XML data. Courses in this series cover accessing and manipulate data, creating distributed applications and services, as well as testing, debugging, and deploying the completed application.

Visual Basic 2005 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces learners to the Microsoft .NET programming environment and teaches how to develop productive, useful applications with the new Visual Basic 2005 programming language, leveraging your existing knowledge of Visual Basic and applying that knowledge to the .NET environment.

Visual Basic 6 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an in-depth look at Visual Basic 6.0. Introductory topics covered include the Visual Basic programming process, development environment, and program structure, and creating controls and setting properties. Creating controls and coding are covered in detail, including a discussion of datatypes, literals, variables, and storing and calculating data.

Visual C Sharp 2005 Series

Wed, 08 Feb 2012 13:00:00 GMT

The Visual C# 2005 series covers how to develop command line and graphical applications using the Visual C# 2005 programming language and the Visual Studio integrated development environment (IDE).

Visual C Sharp Web Applications MCAD 70-315 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed for anyone who's preparing for the MCAD 70-315 exam or who simply wants an introduction to designing Web applications with Visual C# .NET. This series teaches users how to use Visual C# .NET to develop, test, deploy, and configure ASP.NET applications that run on the Internet.

Visual C Sharp XML MCAD 70-320 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares users for the MCAD-320 exam. The series is designed to cover all the objectives that Microsoft has created for this exam. The user will be presented with skills need to develop and implement middle-tier components, server components, and XML Web services by using Visual Studio .NET, Microsoft .NET Framework, and the Visual C# .NET programming language.

Visual InterDev 6 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to introduce users to the Visual InterDev web-based application development environment. The basics of Visual InterDev are discussed, including views and controls, database interaction, and client and server directory structures. Implementation of HTML elements is discussed in detail, including using dynamic HTML and scripting to add interactive content.

Visual Studio .NET Advanced Topics Series

Wed, 08 Feb 2012 13:00:00 GMT

This series shows developers how to create more powerful applications using Microsoft Visual Studio.NET. The series focuses heavily on creating and deploying Web-based applications. Users explore ASP.NET Web server controls in greater detail, and also learn how to implement data binding to pull data into a Web page from external data sources.

Visual Studio .NET and ASP.NET Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces students to the ASP.NET platform, and gets students started using ASP.NET features such as server controls, validation controls and composite controls in their Visual Studio .NET projects.

Visual Studio .NET Overview Series

Wed, 08 Feb 2012 13:00:00 GMT

This series gives students a thorough overview of the .NET initiative and prepares them to begin developing applications using Visual Studio .NET.

Visual Studio .NET Programming with Visual C Sharp Series

Wed, 08 Feb 2012 13:00:00 GMT

VSAM Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an overview of the fundamentals of VSAM. The internal structure and processing of VSAM data sets is covered, including basic terminology, data set structure, data CI internal structure, and KSDS internal structure.

WAYMISH - Main & Supervisors Show

Wed, 08 Feb 2012 13:00:00 GMT

This film teaches the attitudes and behaviours that keep customers coming back.
DURATION : Main Show 18 mins, Supervisors Show 10 mins

We are On The Same Team Remember 2ed

Wed, 08 Feb 2012 13:00:00 GMT

This film helps you take a look at your own performance, operate as team player and understand the supreme importance of satisfying customers.
DURATION : 20 mins, plus discussion segments

Web Design and Graphics Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents concepts for designing and building Web sites. It covers how to plan the structure of a Web site, maintaining the Web site files, and considering the affect that various browsers, monitors, and systems can have on the display of a site.

Web Publishing and Design with HTML 4.01 and XHTML Series

Wed, 08 Feb 2012 13:00:00 GMT

The Web Publishing and Design with HTML 4.01 and XHTML series teaches you how to make Web sites using HTML 4.01, XHTML, and cascading style sheets. It also provides tips and guidelines to help you design and create effective Web sites, as well as organize their content.

WebSphere 7.0 with RAD Series

Wed, 08 Feb 2012 13:00:00 GMT

The WebSphere Rational Application Developer (WRAD) series teaches learners how to use the integrated development environment (IDE) provided by WRAD to create and deploy Java 2 Enterprise Edition (J2EE) applications.

WebSphere Studio App Developer 5.0 and J2EE Series

Wed, 08 Feb 2012 13:00:00 GMT

The WebSphere Studio Application Developer and J2EE series is designed to introduce learners to Web based application development using IBM's WebSphere Studio Application Developer and related J2EE technologies. This series provides a general overview of software development, J2EE, and the WebSphere product line.

Welcome Aboard

Wed, 08 Feb 2012 13:00:00 GMT

This film shows how managers, supervisors, and co-workers can help newcomers - from entry level new hires to top level executives - make the most productive contribution as quickly as possible.
DURATION : 23 mins

What is Sex Got To Do With It? (Corporate Version)

Wed, 08 Feb 2012 13:00:00 GMT

This program creates awareness of what sexual harassment means. It helps identify problem areas by depicting typical scenarios and shows how to resolve existing and potential trouble spots.
DURATION : 25 mins

What is Sex Got To Do With It? (Industrial Version)

Wed, 08 Feb 2012 13:00:00 GMT

This film helps identify problem areas by depicting typical factory scenarios and shows how to resolve existing and potential trouble spots.
DURATION : 25 mins

What Is Mentoring

Wed, 08 Feb 2012 13:00:00 GMT

This program will help you appreciate that mentoring can take place across all walks of life, often without either party's knowledge.
DURATION : 22 mins

What Is Sexual Harassment?

Wed, 08 Feb 2012 13:00:00 GMT

This film takes you through several common examples of sexual harassment in the workforce. The program will show you how to:- Identify the impact sexual harassment can have on employees and on the workplace- Distinguish the realities of sexual harassment from the myths- Identify what is needed to prevent sexual harassment
DURATION : 15 mins

What To Do When Conflict Happens

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you a simple 4-step approach to conflict that helps you collect your thoughts and initiate resolution in the most productive way possible.
DURATION : 21 mins

What To Do When You areAbout To Lose It

Wed, 08 Feb 2012 13:00:00 GMT

what Heather Dawson calls the *faster-faster world,* more and more people are experiencing stress, depression, anxiety, and frustration. In this lesson, she shares her tips on how to break away from a potentially combustible situation and refocus on the positives.
DURATION : 4 mins

When Harry Coached Sally

Wed, 08 Feb 2012 13:00:00 GMT

This program draws the parallel between coaching a children's soccer team and coaching in the workplace situation. The particular focus is: Understanding; Context; Promoting discovery; Explaining in digestible chunks.
DURATION : 15 mins

When It is Time To Create A Crisis

Wed, 08 Feb 2012 13:00:00 GMT

Sometimes a little crisis is just what you need to get what you want. Jens Ulltveit-Moe narrates how he turned an important situation to his advantage.
DURATION : 7 mins

When The Coach Is You

Wed, 08 Feb 2012 13:00:00 GMT

This film helps you to increase the success of this kind of *knowledge transfer* and explores coaching from the perspective of both coach and learner.
DURATION : 17 mins

When The Coach Is You (Government Version)

Wed, 08 Feb 2012 13:00:00 GMT

Set in a public sector environment, this film helps you to increase the success of this kind of *knowledge transfer* and explores coaching from the perspective of both coach and learner.
DURATION : 18 mins

When The Coach Is You (Healthcare Version)

Wed, 08 Feb 2012 13:00:00 GMT

Set in a healthcare environment, this film helps you to increase the success of this kind of *knowledge transfer* and explores coaching from the perspective of both coach and learner.
DURATION : 17 mins

Who is To Blame?

Wed, 08 Feb 2012 13:00:00 GMT

This interactive game is based around a fictitious toy company, Violent Toys. As the companys profits begin to plummet, the owner demands detailed report on how to turn the company around. Decide which strategy, if any, is correct.
DURATION : 23 mins

Windows 2000 Basics - Server Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces the features of Windows 2000 Server that enhance reliability, manageability, and Internet capabilities.

Windows 2000 Basics - Server Series

Wed, 08 Feb 2012 13:00:00 GMT

This series introduces the features of Windows 2000 Server that enhance reliability, manageability, and Internet capabilities.

Windows 2000 Directory Design MCSE 70-219 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares students for the MCSE 70-219 exam. Users review how to plan for the implementation of Windows 2000 and Active Directory, focusing on matching business requirements with Windows 2000 features. Some of the features examined include security, DNS, group policies, and workstation management.

Windows 2000 Network Administration MCSE 70-216 Series

Wed, 08 Feb 2012 13:00:00 GMT

The goal of this series is to prepare students for the MCSE 70-216 certification exam (Windows 2000 Network Administration Design). Courses in this series are primarily theoretical in nature.

Windows 2000 Network Design MCSE 70-221 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help users prepare for the MCSE Exam 70-221 for Windows 2000 certification. Strategies for analyzing business needs such as the company model, geographic scope, organizational structure, company strategies, and IT structure; and technical needs such as the technical environment, infrastructure design, network requirements, and disaster recovery, are covered in depth.

Windows 2000 Network Management MCSA 70-218 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series teaches the information that is required to meet the objectives in Microsoft's exam 70-218: Managing a Microsoft Windows 2000 Network Environment. This exam is one of the core tests that are required to gain a Microsoft Certified Systems Administrator (MCSA) certification.

Windows 2000 Professional MCSE 70-210 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides comprehensive discussion of topics related to the Windows 2000 Professional operating system. It is designed to help users prepare for the MCSE Exam 70-210.

Windows 2000 Server 70-215 Series

Wed, 08 Feb 2012 13:00:00 GMT

Windows 2000 Server is the server version of the Windows 2000 family of products. There are many differences between this version of Windows and older versions, including the addition of Active Directory, which drastically changes how the operating system stores and retrieves data.

Windows Server 2003 Active Directory MCSE 70-294 Series

Wed, 08 Feb 2012 13:00:00 GMT

Microsoft's Active Directory is the foundation of an enterprise-level Windows network, and Windows Server 2003 includes a number of improvements and enhancements to its directory services that will make a network administrator's job easier.

Windows Server 2003 Network Management MCSE 70-291 Series

Wed, 08 Feb 2012 13:00:00 GMT

The Windows Server 2003 Network Management MCSA/MCSE 70-291 series is designed to help learners prepare for Microsoft exam number 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure.

Windows Server 2003 Network Planning MCSE 70-293 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series is designed to help learners prepare for and pass Microsoft's exam number 70-293: Planning and Maintaining a Windows Server 2003 Network Infrastructure. The series teaches learners how to plan and implement server roles, server security, network infrastructure, routing, remote access, server availability, network security and security infrastructure.

Windows Server 2003 Security MCSE 70-298 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series explains how to analyze requirements and design a secure Windows Server 2003 network in a medium to large environment. Specific aspects presented are public key infrastructure, Internet Information Services (IIS), IP Security (IPSec), wireless LAN, VPN, Active Directory, Encrypted File System (EFS), and backup and recovery processes.

Windows Server 2003 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series shows users how to install and configure Windows Server 2003 software, as well as how to install and configure Active Directory. The series covers how to install and manage print services, how to handle TCP/IP addresses, and how to set up and manage directory services, domains, and trust relationships in a Windows 2003-based environment.

Windows Vista Configuration MCTS 70-620 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series presents questions that will help you prepare for the MCTS 70-620 TS: Microsoft Windows Vista, Configuring exam.

Windows Vista Upgrade Series

Wed, 08 Feb 2012 13:00:00 GMT

This series teaches you about the new Vista interface, features, and applications. You will also gain an understanding of important topics to consider when deploying the new software.

Windows XP Application Support MCDST 70-272 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series explains how to support users and troubleshoot desktop applications on a Windows XP operating system. Courses in this series cover configuring and troubleshooting both applications and connectivity, as well as resolving usability issues and configuring application security.

Windows XP Professional MCSE 70-270 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares users for MCSE Exam 70-270: Installing, Configuring, and Administering Microsoft Windows XP Professional. Courses cover such topics as attended and unattended installations, managing resources and hardware, networking and security, desktop configuration, and monitoring and optimizing performance.

Windows XP System Support MCDST 70-271 Series

Wed, 08 Feb 2012 13:00:00 GMT

This series prepares learners to take the MCDST 70-271 certification exam. It addresses a variety of operating system issues, such as installation, hardware conflicts, user management, performance monitoring, and networking.

Winning Teams Must Change

Wed, 08 Feb 2012 13:00:00 GMT

Change is vital, especially when you're winning. Sky Dawn Airey passes on important insights into how to manage a satisfying but difficult process.
DURATION : 3-5 mins

Women in Business - The Glass Ceiling

Wed, 08 Feb 2012 13:00:00 GMT

In this program we look at the concept of the glass ceiling. The glass ceiling is an invisible but real barrier that faces women when they vie for promotion to higher managerial jobs. For many women there is a glass ceiling blocking their aspirations in any given public office - the higher any given rank, prestige or influence, the smaller the proportion of women.
DURATION : 16 mins

Women in Business - The Glass Ceiling

Wed, 08 Feb 2012 13:00:00 GMT

Work Safely in the Construction Industry - White Card

Wed, 08 Feb 2012 13:00:00 GMT

Work Safely in the Construction Industry CPCCOHS1001A - From 1st September 2009, the OHS Construction Induction training course is recognised under the Australian Quality Training Framework, VETAB and WorkCover. This OHS General Induction for Construction Work course replaces the old Construction Induction Training

Working on the Front Line

Wed, 08 Feb 2012 13:00:00 GMT

This film will show you how front line staff can make a difference. It goes beyond basics such as smiling and being polite to showing you how staff can make a contribution to the total quality service process with creative thinking. It demonstrates:- Recognize the moments of truth- See things from the customers point of view- Seek out customer responses
DURATION : 11 mins

Working With You Is Killing Me

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to take responsibility for addressing the problem of challenging behaviour from co-workers and put a stop to it all. It shows you how to "unhook" from difficult situations in four simple ways: Physically, Mentally, Verbally and With a Business Tool.
DURATION : 23 mins

Workplace Bullying

Wed, 08 Feb 2012 13:00:00 GMT

This film covers two parts: Part one is for general viewing by all staff. Part Two is for managers, explaining their obligations and offering solutions.
DURATION : 21 mins

Workplace Bullying...Who Wins (Corporate Version)

Wed, 08 Feb 2012 13:00:00 GMT

This program is aimed at addressing the issue and establishing recognizable benchmarks for all HR professionals.
DURATION : 21 mins

Workplace Bullying...Who Wins (Industrial Version)

Wed, 08 Feb 2012 13:00:00 GMT

This program is aimed at addressing the issue and establishing recognizable benchmarks for all HR professionals.
DURATION : 21 mins

Workplace Communications

Wed, 08 Feb 2012 13:00:00 GMT

Workplace Harassment

Wed, 08 Feb 2012 13:00:00 GMT

This film shows you how to:- Recognise the key features of workplace harassment- Differentiate between harassment and other forms of bad work practice- Recognise the effect on employees- Understand the legal issues- Prevent recurrence
DURATION : 16 mins

Write Persuasive Copy (BSBWRT501A)

Wed, 08 Feb 2012 13:00:00 GMT

This course is designed for individuals who are responsible for writing persuasive copy to communicate messages in a wide range of contexts. These contexts may include television, radio, other advertising media, public relations or marketing.

Writing for Business

Wed, 08 Feb 2012 13:00:00 GMT

This film will help you avoid some of the common traps people fall into when writing for business.
DURATION : 18 mins

XEDIT Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to XEDIT and its functions. It explains basic XEDIT concepts, CMS files and naming conventions, XEDIT messages, and XEDIT commands and function keys. Advanced functions covered in this series include file protection, power typing mode, creating a ring of files, editing files simultaneously, and creating a profile xedit file.

XML Series

Wed, 08 Feb 2012 13:00:00 GMT

This series provides an introduction to the Extensible Markup Language (XML) and its general format. It introduces the fundamentals of XML, including how to read a basic XML document, the XML document structure, and viewing XML source documents. It shows how to build an XML data document, including creating elements and element modes, naming XML objects, and creating declarations and well-formed documents.

You areFired

Wed, 08 Feb 2012 13:00:00 GMT

This film teaches you how to address the unpleasant task of termination in a sensitive and humane manner.
DURATION : 23 mins

You Can not Delegate Vision And Values To A Committee

Wed, 08 Feb 2012 13:00:00 GMT

Personal leadership straight from the top is always a successful strategy. Attempting to develop vision through a committee dilutes the message and instead makes it less believable to the rest of the organization.
DURATION : 6 mins

Your Garden

Wed, 08 Feb 2012 13:00:00 GMT

Bring a little expertise to your hobby, and you'll be set to watch your garden bloom. With great tips on soil types, lawn care, garden layouts, and tree and plant selection, this course equips you with all the basic gardening know-how you need. In fact, friends and neighbours may start coming to you for advice.

Your Personality at Work

Wed, 08 Feb 2012 13:00:00 GMT

This title offers a series of ready to deliver courses that will teach you that it is easier to inspire people to share your vision and goals when you understand both their and your own personality type and interests.

Your Safety at Work

Wed, 08 Feb 2012 13:00:00 GMT

This film gives an overview of some of the occupational health and safety issues that face industries today.
DURATION : 6 mins